CELESTE VILLANUEVA
Los Angeles,CA
Summary
- Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated.
- Exceptional people skills, detailed Client Service Associate known for having great organizational skills.
- Looking for a new role where hard work and dedication will be highly valued.
- Demonstrated knowledge of customer relations, employee training and store operations.
- Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members.
- Productive Barista accustomed to delivering excellent customer service while making and serving coffee and specialty beverages.
Overview
6
6
years of professional experience
Work History
Cashier/Barista
LMU
Los Angeles, California
10.2023 - 08.2025
- Welcomed customers to the store and offered immediate assistance with needs.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Demonstrated excellent knowledge of reservations processes and time management during peak periods.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- Processed customer transactions efficiently using point-of-sale systems.
Barista Trainer
USC
los angeles
08.2019 - 10.2023
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Taught team members how to make the latest drinks and correctly perform new procedures.
- Supported highest standards of conduct and service to support company reputation.
- Provided individualized instruction to match the personal strengths, background and learning style of each employee.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas.
Education
CERTIFIED - OPTICAL TECHNICIAN
American Career College
Los Angeles, CA01.2018
Skills
- Cash Handling
- Customer Service
- Pos Systems
- Health Codes Understanding
- Issue Resolution
- Loss Prevention
- Payment Processing
- Product Recommendations
Languages
English
Full Professional
Spanish
Professional
Timeline
Cashier/Barista
LMU
10.2023 - 08.2025
Barista Trainer
USC
08.2019 - 10.2023
CERTIFIED - OPTICAL TECHNICIAN
American Career College