Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shavette Howard

Bealeton,VA

Summary

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management, and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change. Innovative Business Operations and Transformation Executive with extensive history leading strategic and tactical business initiatives. Successful expertise in large-scale business transformation and change management. Offering demonstrated communication, team building, and coaching skills to instill common vision and create business cultures based on trust and mutual respect.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Certified Home Health Aide

Mobile Education
Bealton , VA
12.2017 - Current
  • Monitored vital signs such as pulse rate, temperature and blood pressure of patients when necessary.
  • Assisted clients with shopping needs such as groceries and other errands.
  • Kept up-to-date records on all medication administered to clients in accordance with agency policies.
  • Provided companionship and emotional support to elderly clients.
  • Checked expiration dates on all medications used within the home health setting prior to administration.
  • Assisted with ambulation and mobility around the home or outside for medical appointments.
  • Performed light housekeeping duties, including laundry, changing bed linens, cleaning bathrooms, and vacuuming.
  • Organized recreational activities that promote socialization among elderly clients.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
  • Assisted clients with proper exercises and rehabilitation.
  • Documented patient status and reported changes in care needs.

Adminstration Manager

Howard Homes & Restoration
Bowling Green, VA
01.2002 - Current
  • Maintained an accurate database of company documents such as contracts, invoices, vendor agreements.
  • Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
  • Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
  • Conducted performance reviews for administrative staff members to identify areas of improvement.
  • Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary.
  • Collaborated with vendors on procurement projects ensuring quality products were delivered on time.
  • Supervised daily operations of the administrative team to ensure timely completion of tasks.
  • Developed a comprehensive training program for new staff members to ensure smooth integration into the organization's culture.
  • Developed strategies for improving operational effectiveness and efficiency.
  • Performed budgeting duties including forecasting expenditures and preparing financial reports.
  • Created monthly reports summarizing department activities for senior management review.
  • Managed corporate digital marketing activities and handled e-newsletters, website and social media accounts.
  • Built and implemented systems for lead generation, client management and office operations.
  • Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
  • Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.

Account Executive Cash Office Supervisor

Victor O'Neill Studios
Falls Church, VA
01.2013 - 12.2017
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Processed invoices for payment using accounting software applications.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Managed database systems containing customer contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Compiled data from various sources into organized reports for review by management team.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Facilitated communication between different departments within the organization.
  • Scheduled appointments between clients and customers and internal staff members.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Sales Associate

Provident Bank of Maryland
Woodbridge, VA
03.2001 - 01.2002
  • Ensured compliance with all banking regulations and procedures.
  • Processed customer requests for loans or other services, including verifying eligibility and preparing necessary documentation.
  • Responded to inquiries from internal and external auditors regarding bank policies and procedures.
  • Implemented new policies and procedures when needed.
  • Assisted in developing and implementing training programs for new tellers.
  • Identified opportunities to reduce costs and increase efficiency within the branch operations.
  • Resolved customer complaints promptly and efficiently.
  • Reviewed and approved time sheets for teller staff members.
  • Developed strategies to improve customer service standards.
  • Assisted with daily balancing of the branch's accounts.
  • Generated reports outlining daily transaction activities at the branch level.
  • Monitored cash levels in each teller's drawer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Contributed to the bank's security by ensuring strict adherence to all confidentiality and security policies.
  • Facilitated regular team meetings to communicate updates on bank policies and discuss strategies for operational improvement.
  • Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
  • Managed the resolution of transaction discrepancies, implementing corrective actions to prevent recurrence.
  • Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
  • Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Developed or analyzed information to assess current or future financial status of firms.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Operations Manager

CVS Pharmacy
Woodbridge , VA
02.1998 - 03.2001
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Created detailed reports on the performance of individual departments within operations.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Managed scheduling, training and inventory control.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Tracked and replenished inventory to maintain par levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.

Store Manager

The Athlete's Foot
Woodbridge , VA
05.1995 - 02.1998
  • Developed strategies to maximize sales and profitability.
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Education

Bachelor of Science - Healthcare Administration

Strayer University
Washington, DC

Skills

  • Care Plan Management
  • Quality program protocols
  • Client documentation
  • Care plan assessment
  • Medication Administration
  • Feeding Assistance
  • Compassionate client care
  • Patient Transport
  • Clinical Quality Program Standards
  • Customer Service
  • Health and safety compliance
  • Performance reporting
  • Performance monitoring
  • Financial Management
  • Business Development
  • Inventory Management
  • Organizational Management
  • Data Evaluation
  • Database Administration
  • Document Control
  • Regulatory Compliance
  • File Management
  • Accounting understanding
  • Schedule Maintenance
  • Budget Adherence
  • Document Preparation
  • Payroll and budgeting
  • Office Management
  • Office Administration
  • Project Coordination
  • Reporting and documentation
  • Operations Oversight

Certification

  • CPR & FIRST AID CERTIFIED

Timeline

Certified Home Health Aide

Mobile Education
12.2017 - Current

Account Executive Cash Office Supervisor

Victor O'Neill Studios
01.2013 - 12.2017

Adminstration Manager

Howard Homes & Restoration
01.2002 - Current

Sales Associate

Provident Bank of Maryland
03.2001 - 01.2002

Operations Manager

CVS Pharmacy
02.1998 - 03.2001

Store Manager

The Athlete's Foot
05.1995 - 02.1998

Bachelor of Science - Healthcare Administration

Strayer University

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Shavette Howard