Celeste Wyatt
Hernando,MS
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Oxford Orthopaedics And Sports Medicine
Oxford, MS
08.2017 - Current
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified appropriate lab couriers picked up collected lab specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Call Center Customer Service Representative
Sitel
05.2015 - 08.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Documented and detailed calls and complaints using call center's CRM database.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided onboarding and guidance to other sales representatives
- Entered orders into computer database system.
Education
High School Diploma -
South Panola High School
Batesville, MS05.2014
Skills
- Completing Insurance Forms
- Examination Preparation
- Diagnostic Testing
- Pharmacy Relations
- Time Management
- Appointment Scheduling
- Check-In and Check-Out Procedures
- Updating Medical Records
- Decision Making
- Critical Thinking
- Data Entry
- Microsoft Office
- Payment Processing
Timeline
Medical Assistant
Oxford Orthopaedics And Sports Medicine
08.2017 - Current
Call Center Customer Service Representative
Sitel
05.2015 - 08.2017
High School Diploma -
South Panola High School
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