Celestine Campbell
Bellwood,IL
Summary
Experienced professional with strong multi-tasking, analytical, technology, and accounting skills. Self-motivated team player who demonstrates outstanding dedication to client satisfaction as an integral member of key accounts teams. Core expertise in building customer loyalty by ensuring timely and accurate product delivery. Proven ability to cultivate a positive work environment and promote a spirit of teamwork. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Family Advocate
Archdiocese Of Chicago
07.2022 - Current
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Provided comprehensive case management services to ensure coordinated, effective interventions.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Advocated for families within legal system, helping them navigate challenging situations and obtain necessary resources.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Organized community outreach events, raising awareness about available resources for struggling families.
- Coordinated referrals from other agencies, streamlining access to supportive services for clients in need.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Developed strong partnerships with local organizations while actively identifying gaps in services, thereby bridging resources to meet family needs.
- Documented data and completed accurate updates to case records.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Lead Sales Support Specialist
BP NORTH AMERICA
05.2006 - 03.2021
- Manage entire customer service experience for distributor and direct accounts.
- Assist project leader and act as liaison between customer and BP representatives in marketing, credit, supply chain technical support, product management and sales.
- Prepared and presented sales reports and customer profiles to upper management
- Processed large volumes of orders for multiple internal and external customers.
- Built excellent relationships with customer and account managers.
- Coordinated storage of order hard copies and warehouse shipping documents for seven-year period as legal operational requirement.
- Managed over 100 calls per day
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Boosted sales performance 25 % by providing timely and efficient support to sales team.
- Facilitated smooth onboarding experience for new hires within sales department by conducting training sessions on company products/services information systems.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs
- Assisted customers with sales needs such as inventory and shipping questions.
Customer Service Representative
ALLSTATE INSURANCE COMPANY
- Processed claims and assisted customers with inquiries about personal life insurance policies and benefits
- Enrolled applicants in various Allstate policy programs, processed registration material, maintained related records, and performed data entry and filing
- Coached staff performance to ensure high-level listening and problem-solving skills were implemented and customer needs were satisfied
- Effectively resolved customer calls that were escalated from customer inquiry.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery
Administrative Associate
KELLY SERVICES
03.2005 - 05.2006
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols
- Supported executive staff by preparing reports, presentations, and correspondence as needed
- Facilitated smooth onboarding process for new employees through orientation sessions and training materials preparation
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
Claims/Credit Investigator
DAIMLER CHRYSLER SERVICES
06.2004 - 10.2004
- Assisted vehicle buyers with financing
- Processed bank ratings and dealership/truck financing, verified employment, and checked credit ratings
- Created reports from investigations, updated monthly performance rates for financing, made collection calls, and performed data entry.
- Improved credit investigation processes by implementing advanced research techniques and data analysis.
- Collaborated with cross-functional teams to develop and implement new strategies for fraud detection in the credit application process.
- Enhanced team productivity by sharing best practices and insights from completed investigations with colleagues regularly.
- Supported continuous improvement initiatives through ongoing evaluation of current policies and procedures related to the credit investigation process.
Senior Claims Processor
SERVICE RESOURCES
09.1999 - 01.2003
- Processed over 50 claims per day.
- Maintained record of claims, performed data entry, typed correspondence, proofread and edited claims materials, analyzed and tracked budget expenditures for claims, and telephoned transactions.
- Managed high-volume caseloads, ensuring timely and accurate completion of claims processing tasks
- Coached, developed, and prepared team to exceed defined goals for sales, retention, quality, and service.
- Collaborated with department heads to identify and document policies and procedures.
- Generated daily progress reports from other databases for management review.
- Reviewed complex claims, utilizing expert knowledge to ensure proper coverage determinations were made.
- Managed external vendor relationships, ensuring seamless coordination between parties involved in claims process.
Skills
- Problem Solving
- Communication
- Interpersonal Skills
- Deep Listening
- Relationship Building
- Information Gathering
- Solution Generation
- Opportunity Identification
- Documentation
- Microsoft Office: Word, Excel, PowerPoint
- Windows
- Community Integration
- Case Management
- Team Leadership
- Cross-Functional Team Management
Accomplishments
- Collaborated with team of 35 in the development of consolidation a business office.
- Resolved product issue through consumer testing.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Recognized by management for Employee of the Year that increased Productivity & Engagement also Improved team culture.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Advocate
Archdiocese Of Chicago
07.2022 - Current
Lead Sales Support Specialist
BP NORTH AMERICA
05.2006 - 03.2021
Administrative Associate
KELLY SERVICES
03.2005 - 05.2006
Claims/Credit Investigator
DAIMLER CHRYSLER SERVICES
06.2004 - 10.2004
Senior Claims Processor
SERVICE RESOURCES
09.1999 - 01.2003
Customer Service Representative
ALLSTATE INSURANCE COMPANY