Celeste E Tapia
Lynwood,United States of America
Summary
Hello there! My name is Celeste Tapia. I'm a mom of two kids, an 11-year-old girl, and a 3-year-old boy. My husband helps and supports me with them. You're probably wondering why he helps me; well, I need his support because my son has autism, and that made a huge difference in our lives. This is what I can do; I am a person you will enjoy having because I am a quick learner and a multitasking individual who is always eager to help others. I am constantly working on improving myself and becoming a better person every day. I can contribute to any team with my excellent teamwork skills and passion for learning. Additionally, I am fluent in Spanish and English, allowing me to communicate effectively with a broader range of people. Above all, my family is the most essential thing in my life, and I am committed to supporting and caring for them, which motivates me to do my best in everything and anything I can.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Driver
Uber Eats
08.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Achieved safe driving records by consistently following traffic rules and regulations.
Retail Worker
TOUCH WIRELESS
08.2023 - 02.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales Representative
Amway
02.2021 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
Refurb Technician
SWANN COMMUNICATIONS
11.2018 - 03.2020
- Leveraged expertise in various software programs to diagnose hardware malfunctions effectively.
- Contributed to the reduction of e-waste by refurbishing devices for reuse or recycling components as needed.
- Performed comprehensive testing on refurbished devices to ensure optimal performance.
- Developed strong relationships with suppliers to secure competitive pricing on replacement parts and components.
- Safeguarded sensitive customer data during repairs by adhering strictly to privacy protocols and proper data handling practices.
- Documented repair procedures meticulously, ensuring accurate records were maintained for each device serviced.
- Strengthened company reputation by consistently delivering high-quality workmanship in all refurbishment projects.
- Enhanced customer satisfaction by providing timely and efficient refurbishment services.
- Assisted in inventory management, tracking incoming and outgoing devices while maintaining accurate stock levels.
- Extended the life of aging equipment through careful maintenance, cleaning, and component replacements as necessary.
- Collaborated with team members to complete refurbishment projects within deadlines.
- Improved device functionality by diagnosing and repairing electronic equipment.
- Continuously improved technical skills through ongoing training and professional development opportunities.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
Warehouse Worker
Capteksoftgel
05.2017 - 06.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 25 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Warehouse Worker
PL Developments Inc.
01.2016 - 02.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- They have consistently lifted materials weighing as much as 30 pounds.
Warehouse Worker
Kimco Staffing
03.2015 - 09.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as 30 pounds.
Retail Sales
Paramount Swap Meet
04.2014 - 11.2014
- She promoted salon-exclusive products to increase retail sales.
- I was consistently tagged as having increased sales volume. She promoted and prepared new merchandise for retail sales.
- Informed guests of appropriate products available to increase retail sales.
- Processed payments for rental equipment, recreation activities, and retail sales.
- It boosted retail sales by developing and executing comprehensive marketing strategies.
- Trained associates on product specifications, merchandising, counter organization, and retail sales.
- It boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- It has increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- We increased sales volume consistently by effectively training and motivating retail sales team members.
- She consistently met performance targets for service volume and retail sales goals within the salon environment.
- She has built key relationships with retailers, increasing them by 100% in sales volume.
Education
Certification - Customer Service Skills
Alison Academy
Remote03.2024
DIPLOMA -
LYNWOOD HIGH SCHOOL
Lynwood, CA06.2019
Skills
- Customer Service
- Communication Skills
- Retail
- Multitask
- Bilingual
- Leadership Skills
- Quality Control
- Teamwork
- Fast learner
- Humble
- Time Management
- Valid Driver's License
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Shipping and packaging
Certification
Customer Service Skills, 03/01/24
Citizenship
- United States of America
- Mexico
Personal Information
- Date of Birth: 04/12/95
- Gender: Female
- Nationality: United States of America
References
Mario beltran, construcion, +1-5627168851, mariocesarescobedobeltran@gmail.com
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Retail Worker
TOUCH WIRELESS
08.2023 - 02.2024
Driver
Uber Eats
08.2021 - Current
Sales Representative
Amway
02.2021 - 01.2022
Refurb Technician
SWANN COMMUNICATIONS
11.2018 - 03.2020
Warehouse Worker
Capteksoftgel
05.2017 - 06.2017
Warehouse Worker
PL Developments Inc.
01.2016 - 02.2017
Warehouse Worker
Kimco Staffing
03.2015 - 09.2016
Retail Sales
Paramount Swap Meet
04.2014 - 11.2014
Certification - Customer Service Skills
Alison Academy
DIPLOMA -
LYNWOOD HIGH SCHOOL
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