Celester Dukes

Handle all level portfolios from Low to Critical Engagement/Relationships

• Managed the Third Party Governance and Risk Program, overseeing third-party engagements and ensuring compliance with security policies.
• Conducted comprehensive risk assessments and managed a portfolio of risk management activities, including the Inherent Risk Questionnaire (IRQ).
• Developed and implemented multiple training programs, training employees on third-party assessments and risk management procedures.
• Proposed, created and enforced policies and procedures that improved operational efficiency and compliance, reducing risk exposure.
• Identified regulatory changes affecting security policies and recommended changes.
• Participated in audits and identified security risks companywide, ensuring appropriate data security procedures are implemented.
• Maintained awareness of bank security policies and government regulations pertaining to information security.
• Reviewed the development, testing, and implementation of security plans, products, and control techniques.
• Collaborated and consulted with peers, colleagues, and managers to resolve issues and achieve goals.
• Interacted with internal and external customers, received directions from leaders, and exercised independent judgment.
• Constant collaboration with
• Handled escalations to ensure compliance and timeliness completion, providing expert guidance and solutions.
• Maintained over 80 records/relationships with a 98% on-time assessment completion rate.
• Featured in multiple Wells Fargo ads and commercials, and consistently received exceeds ratings in performance reviews.
• Collaborated with LOB teams to ensure seamless integration of security measures into existing infrastructure.
• Regularly consulted with industry leaders and hosted 60+ quarterly/semi annual/annual business reviews, training, and seminars.

• Handle portfolios from Low to High Engagement/Relationships
• Managed the Third Party Governance and Risk Program, overseeing third-party engagements and ensuring compliance with security policies.
• Conducted comprehensive risk assessments and managed a portfolio of risk management activities, including the Inherent Risk Questionnaire (IRQ).
• Developed and implemented multiple training programs, training employees on third-party assessments and risk management procedures.
• Proposed, created and enforced policies and procedures that improved operational efficiency and compliance, reducing risk exposure.
• Identified regulatory changes affecting security policies and recommended changes.
• Participated in audits and identified security risks companywide, ensuring appropriate data security procedures are implemented.
• Maintained awareness of bank security policies and government regulations pertaining to information security.
• Reviewed the development, testing, and implementation of security plans, products, and control techniques.
• Collaborated and consulted with peers, colleagues, and managers to resolve issues and achieve goals.
• Interacted with internal and external customers, received directions from leaders, and exercised independent judgment.
• Constant collaboration with
• Handled escalations to ensure compliance and timeliness completion, providing expert guidance and solutions.
• Maintained over 80 records/relationships with a 98% on-time assessment completion rate.
• Featured in multiple Wells Fargo ads and commercials, and consistently received exceeds ratings in performance reviews.
• Collaborated with LOB teams to ensure seamless integration of security measures into existing infrastructure.
• Regularly consulted with industry leaders and hosted 60+ quarterly/semi annual/annual business reviews, training, and seminars.

• Troubleshot hardware and software to rectify network issues and support availability.
• Collaborated with team members for successful implementation of large-scale network projects.
• Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
• Ensured proper maintenance of network infrastructure, including cabling and routers.
• Diagnosed and resolved end-user incidents, improving first call resolution rates.
• Trained over 100 employees on troubleshooting approaches and new procedures.
• Served as SME and lead for Presidential Escalations team, aiding technical support agents.
• Reviewed logs regularly to detect suspicious activity patterns before they escalate into full-blown incidents, enabling rapid response efforts when necessary.
• Conducted testing to identify vulnerabilities and address them proactively, strengthening system defenses.
• Evaluated emerging technologies for their potential impact on residential/commercial security posture, recommending appropriate solutions as needed.