Manager of Operations
VIP Lounge Barbershop & Supply
02.2021 - Current
- Responds to customer inquiries and address concerns promptly to ensure high levels of satisfaction and service quality.
- Supervise daily operations staff and ensure compliance with company policies, procedures and local business regulations.
- Perform ongoing performance reviews, assess developmental needs, and implement actions plans.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Schedule and coordinate training sessions and continuing education classes for barbers and staff. Track certifications and expiration dates to ensure compliance and licensing requirements.
- Maintain accurate and up-to-date records.
- Process requisitions and vendor invoices; monitor and replenish business supplies; coordinates maintenance and repair of equipment.
- Develop and maintain relationships with external vendors and suppliers.
- Manage operational budget.
- Assist in recruiting, hiring and training of team members.
