Celestia Barrientos

Queens,New York

Summary

Results-driven Healthcare Administrator with a strong foundation in healthcare management, skilled in optimizing operational efficiency, enhancing patient care experiences, and driving strategic initiatives aligned with organizational goals. Proficient in managerial functions such as staff coordination, budget management, and process improvement. Pursuing a Master's in Healthcare Administration, with a proven ability to lead, innovate, and contribute to the success of healthcare organizations.

Overview

years of professional experience

Work History

Healthcare Administrator

Healthcor Corporate Medical Services

01.2024 - Current

Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
Enhanced department efficiency through the development and implementation of new healthcare policies and procedures.

Manager

Goldfish Swim School & Goldfish Swim School Franchising

09.2022 - 12.2023

Maintained professional, organized, and safe environment for employees and patrons.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.

Customer Service Cashier

CVS Pharmacy

01.2021 - 02.2022

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.

Education

Master of Science - Health Care Administration

Southern New Hampshire University

Hooksett, NH

01-2026

Bachelor of Arts - Liberal Studies

Pace University

New York, NY

08-2023

Advanced Regents Diploma -

Queens Metropolitan High School

Queens

06-2019

Skills

Healthcare compliance
Operations management
Managed care
Healthcare marketing

Staff management
Insurance verification
Team collaboration

Timeline