CELESTIN MENGATA
OAKDALE,GA
Summary
Dedicated and detail-oriented professional with over 15 years of experience in the medical services and manufacturing industries, consistently delivering high-quality work through innovative methods. Proven expertise in electronic development and computer technologies, complemented by a strong foundation in customer service, banking, and finance programs. Committed to fostering positive relationships and enhancing operational efficiency while maintaining the highest standards of integrity and professionalism. A results-driven approach enables adaptation to evolving challenges and effective contribution to team success.
Overview
33
33
years of professional experience
Work History
Senior Biomedical Technician- Corporate Trainer
SMITH MEDICAL- ICU MEDICAL
07.2006 - 07.2025
- Provided service repair, customer service support & complaint Investigations on PneuPAC Devices, medfusion 3000/4000 series & Temp Management Level 1 units.
- Analyzed business data and generated monthly reports for the Biomedical Service & Repair Department using Microsoft Access.
- Scheduled & provided Customer Virtual Trainings on PneuPAC Ventilators & Medfusion Devices via Microsoft Teams.
- Diagnosed and repaired medical equipment, ensuring compliance with safety standards.
- Conducted preventive maintenance on ICU Medical devices to enhance operational efficiency.
- Collaborated with healthcare staff to troubleshoot equipment issues in real-time.
- Trained junior technicians on repair protocols and best practices for equipment handling.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Streamlined repair processes, reducing turnaround time for critical device servicing.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Maintained inventory of repair supplies and ordered parts.
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
Electronic Service Technician II
MEDEX - SMITH MEDICAL COMPANY
01.2004 - 01.2006
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Diagnosed and repaired electronic medical devices, ensuring compliance with safety standards.
- Collaborated with engineering teams to develop modifications for product improvements and enhancements.
- Streamlined workflow processes through efficient organization of resources, tools, and documentation.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Increased overall efficiency by installing, testing, and maintaining electronic devices and systems.
- Ensured consistent quality control by conducting thorough inspections of completed work.
- Maintained a high level of customer satisfaction by resolving technical issues swiftly and professionally.
- Provided exceptional customer support, resolving technical issues and offering guidance on electronic product usage.
- Enhanced operational performance by updating firmware and software in electronic systems.
- Conferred with engineers and designers to investigate and solve failure issues.
Senior PC Technician
MENGATA COMPUTER TECHNOLOGY
01.2004 - 01.2005
- Built new personal computers per week for sale to customers.
- Provided daily troubleshooting, diagnostic and repair for PC and Wireless computers.
- Diagnosed and resolved hardware and software issues to ensure optimal system performance.
- Configured and installed computer systems, peripherals, and network equipment for clients.
- Provided technical support to end-users through remote assistance and in-person troubleshooting.
- Trained junior technicians on troubleshooting techniques and effective use of diagnostic tools.
- Streamlined inventory management processes for spare parts and components, reducing delays in repairs.
- Optimized PC security by installing antivirus software and implementing best practices for data protection.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
- Assisted colleagues with understanding new technology tools through clear communication and hands-on demonstrations.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
Teller Supervisor
MERIDIEN BANK
01.1993 - 01.1998
- Provided general customer services and opening/closing operations.
- Supervised daily teller operations, ensuring compliance with bank policies and regulatory requirements.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Led regular team meetings to address challenges, share best practices, and boost morale among staff.
- Streamlined transaction processes, reducing wait times and improving overall customer satisfaction.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Counted cash drawers and made bank deposits.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Coordinated with other departments to address complex customer issues, resulting in timely resolution.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Increased team productivity with regular coaching and performance feedback sessions.
- Ensured accurate record-keeping by diligently reviewing transaction reports and making necessary adjustments.
- Maintained up-to-date knowledge of banking products and services, empowering team to provide informed recommendations to customers.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
Associate of Science Degree - Computer Science
Georgia Perimeter College
Clarkston, GA01.2004
Certificate of Completion - Electronics Technology
DeKalb Technical Institute
Clarkston, GA01.2002
Skills
- TechSkills- Ottawa University, Minneapolis, MN, 2010
- Network Certified
- A Certified
- Microsoft Office Specialist Certified
- Microsoft Certified System Engineer Program
- Software: Certified in MS Windows/Outlook/Access/Excel/PowerPoint
- And knowledge of the most widely used business database applications such as Oracle and Agile
- Hardware: PCs, Notebooks, Printers, network cards, routers, terminal servers, converters and switches
- Operating Systems: Windows: 11/10/7/Vista/XP/2000
Languages
English
French
Timeline
Senior Biomedical Technician- Corporate Trainer
SMITH MEDICAL- ICU MEDICAL
07.2006 - 07.2025
Electronic Service Technician II
MEDEX - SMITH MEDICAL COMPANY
01.2004 - 01.2006
Senior PC Technician
MENGATA COMPUTER TECHNOLOGY
01.2004 - 01.2005
Teller Supervisor
MERIDIEN BANK
01.1993 - 01.1998
Certificate of Completion - Electronics Technology
DeKalb Technical Institute
Associate of Science Degree - Computer Science
Georgia Perimeter College