Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celestin Wolsfy

Miami,FL

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in phone etiquette and interactive communication to significantly improve guest satisfaction at Pearl of the Island Caribbean Cuisine. My proactive approach and ability to maintain high standards of cleanliness and service led to a noticeable increase in repeat business, showcasing my commitment to excellence and team collaboration.

Overview

4
4
years of professional experience

Work History

Hotess

Social Club
05.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Assistant Manager

Pearl of the Island Caribbean Cuisine
05.2021 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Server

Zuckerellos
01.2021 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Education

Associate Of Business Administration - Accounting And Business Management

Universite Notere Dame
Port-au-prince
06.2017

Skills

  • Phone Etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Interactive communication skills
  • Warm and Friendly

Languages

French
Native or Bilingual

Timeline

Hotess

Social Club
05.2024 - Current

Assistant Manager

Pearl of the Island Caribbean Cuisine
05.2021 - 04.2024

Server

Zuckerellos
01.2021 - 03.2024

Associate Of Business Administration - Accounting And Business Management

Universite Notere Dame

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Celestin Wolsfy