Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celestina Drumm

Gainesville,GA

Summary

Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.

Overview

2019
2019
years of professional experience
2003
2003
years of post-secondary education

Work History

Line Cook

Huddle House
Gainesville, GA
03.2018 - 06.2018
  • Prepared ingredients by chopping, slicing, and measuring for daily menu items.
  • Maintained cleanliness of kitchen equipment and workstations during food preparation.
  • Assisted chefs in assembling dishes according to restaurant specifications and standards.
  • Followed safety guidelines for food handling and sanitation throughout the cooking process.
  • Stocked supplies and organized pantry items to ensure efficient kitchen operation.
  • Collaborated with kitchen staff to coordinate timing of meal preparation and service.
  • Monitored food freshness and quality, discarding items that did not meet standards.
  • Participated in team meetings to discuss menu changes and improve kitchen workflow.
  • Cooked multiple orders simultaneously during busy periods.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Housekeeper

Lake Lanier Islands
Buford, GA
05.2004 - 06.2004
  • Reported maintenance issues to management for prompt resolution and guest satisfaction.
  • Followed safety protocols while using cleaning chemicals and equipment daily.
  • Collaborated with team members to achieve cleanliness standards across the property.
  • Conducted deep cleaning tasks during scheduled maintenance periods to uphold quality standards.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Maintained and organized cleaning supplies stock.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Followed safety procedures when handling hazardous materials.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Ensured that all health standards were met during cleaning operations.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Communicated with maintenance team on damages to repair.

Salesperson

Discgear
Gainesville, Ga
11.2000 - 12.2000
  • Assisted customers in selecting and purchasing products.
  • Demonstrated product features and benefits to enhance sales.
  • Maintained organized displays to attract customer interest.
  • Processed transactions accurately using point-of-sale systems.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with team members to meet daily sales goals.
  • Resolved customer inquiries and complaints effectively.
  • Educated customers on product usage and care instructions.
  • Developed key customer relationships to increase sales.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Negotiated deals and handled complaints or objections.
  • Prepared and delivered appropriate presentations on products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Operated register, handled cash and processed credit card transactions.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Cashier

Food Lion
Oakwood, Georgia
01.2000 - 03.2000
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in locating products and answering inquiries.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash, credit, and debit transactions accurately.
  • Collaborated with team members to ensure smooth store operations.
  • Provided friendly service to enhance customer shopping experience.
  • Followed store policies for returns and exchanges diligently.
  • Restocked shelves and ensured product displays were appealing.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Cashier

Sonnys Real Pit BBQ
Oakwood, Georgia
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers in locating products and answering inquiries.
  • Maintained cleanliness and organization of checkout area.
  • Collaborated with team members to ensure smooth store operations.
  • Handled cash, credit, and debit transactions accurately.
  • Provided friendly service to enhance customer shopping experience.
  • Restocked shelves and ensured product displays were appealing.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Education

GED
Gainesville, GA

Skills

  • Food preparation
  • Kitchen sanitation
  • Menu assembly
  • Inventory management
  • Cooking techniques
  • Customer service
  • Team collaboration
  • Time management
  • Problem resolution
  • Attention to detail
  • Cash handling
  • Product knowledge
  • Communication skills
  • Adaptability
  • Food plating
  • Food allergen safety
  • Appetizer preparation
  • Dish preparation
  • Plating techniques
  • Professional attitude
  • Recipe adaptation
  • Ingredient preparation
  • Food safety knowledge
  • Line management
  • Recipe preparation
  • Food spoilage prevention
  • Food safety
  • Following cooking methods
  • Kitchen sanitization
  • Contamination control
  • Ingredients measuring
  • Server communication
  • Team coordination
  • Prep work
  • Kitchen organization
  • Reliable and trustworthy
  • Food safety standards
  • Order accuracy
  • Food presentation
  • Allergen awareness
  • Kitchen equipment management
  • Kitchen station setup
  • Effective prioritization
  • Menu item memorization
  • Grilling techniques
  • Food storage procedures
  • Soup preparation
  • Food presentation talent
  • Punctual and honest
  • Cleanliness standards
  • Kitchen operations
  • Problem-solving
  • Ingredient substitution
  • Deep fryer operation
  • Workstation cleanliness
  • Recipe adherence
  • Food storage
  • Point-of-sale operation
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Active listening
  • Organizational skills
  • Payment collection
  • Empathy and patience
  • Complaint resolution
  • Issue resolution
  • Basic math
  • Payment processing
  • Dependability and reliability
  • Liquor regulations and compliance
  • Cash drawer balancing
  • Multitasking and organization
  • Receipt handling
  • Scanner operations
  • Clear communication
  • Cash handling and management
  • Decision making aptitude
  • Point of sale operation
  • Loyalty program promotion
  • Guest inquiries
  • Cash register systems
  • Spirit, wine, and beer expertise
  • Daily reporting
  • Cash management
  • Cleaning and sanitizing
  • Currency counting
  • Gift card handling
  • Transaction handling
  • Written and verbal communication
  • Promotions and discounts
  • Sales transactions
  • ID verification
  • Professionalism and courtesy
  • Order taking
  • Drawer balancing

Timeline

Line Cook

Huddle House
03.2018 - 06.2018

Housekeeper

Lake Lanier Islands
05.2004 - 06.2004

Salesperson

Discgear
11.2000 - 12.2000

Cashier

Food Lion
01.2000 - 03.2000

Cashier

Sonnys Real Pit BBQ

GED

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Celestina Drumm