Celestina Luca
Highly enthusiastic customer service professional with 20 years client interface experience in a patient/professional setting as well as over the phone in a call center environment. Skilled seasoned employee committed to addressing customer concerns with speed, accuracy and professionalism who maintains a high level of professionalism, patience & efficiency to minimize customer dissatisfaction and increase customer loyalty. Bilingual in Spanish Strong organizational skills Active listening skills Courteous demeanor Maintains strict confidentiality High customer service standard Active listening skills Meticulous attention to detail.
Work History
Branch Office Administrator
9 Years 2 MonthsChiropractic Assistant
15 Years 4 Months- Assist three chiropractors with therapy for patients such as stretching, lumbar & cervical decompression, cold laser therapy, muscle stimulation, massage, ultrasound and any other duties the doctors require my assistance with
- Current position also includes sanitizing patient therapy area, laundering any cloth used such as gowns, towels and blankets along with disposing garbage from clinic on a daily basis
Patient Advocate
1 Year 11 Months- Provide all patients a service to determine eligibility for financial assistance through hospital, county & government programs for their final bills with St Joseph Hospital in Bryan, Texas
- Position required patient contact at hospital during stay & followup through phone calls and/or office visits with patient once discharged
Call Center Team Leader
3 Years 6 Months- Team Leader position held for Texas Tech University, Ole Miss University & the University of Houston-Downtown campus
- Provided training & guidance in call center setting for teams of 5-15 people for business office & financial aide at all three universities
- Position also included ensuring adequate staff at all times, constant training in changes with each university, troubleshooting & ensuring call center was providing the best customer service available
Loan Specialist
5 Years 8 Months- Held multiple positions with company such as education loan specialist, collections representative and student worker
- Each position provided customer service experience over the phone & in person
- Also gained knowledge of the federal student loan industry
Education
Core curriculum courses - general studies
High School Diploma - general studies
Skills
Accomplishments
Awards received at Edward Jones are
Jim McKenzie Achievement
Ted Jones Entrepreneurial Achievement
Edward D Jones Sr Founders Achievement
Frank Finnegan Achievement
Ed Armstrong Achievement
2023 Client Service Excellence top 25%
Spirit of Partnership in 2018 & 2021