Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Celestina Luca

Bryan,United States

Summary

Highly enthusiastic customer service professional with 20 years client interface experience in a patient/professional setting as well as over the phone in a call center environment. Skilled seasoned employee committed to addressing customer concerns with speed, accuracy and professionalism who maintains a high level of professionalism, patience & efficiency to minimize customer dissatisfaction and increase customer loyalty. Bilingual in Spanish Strong organizational skills Active listening skills Courteous demeanor Maintains strict confidentiality High customer service standard Active listening skills Meticulous attention to detail.

Overview

25
25
years of professional experience

Work History

Branch Office Administrator

Edward Jones
08.2017 - Current

Chiropractic Assistant

Campion Chiropractic Clinic
06.2011 - Current
  • Assist three chiropractors with therapy for patients such as stretching, lumbar & cervical decompression, cold laser therapy, muscle stimulation, massage, ultrasound and any other duties the doctors require my assistance with
  • Current position also includes sanitizing patient therapy area, laundering any cloth used such as gowns, towels and blankets along with disposing garbage from clinic on a daily basis

Patient Advocate

Cardon Healthcare
05.2009 - 04.2011
  • Provide all patients a service to determine eligibility for financial assistance through hospital, county & government programs for their final bills with St Joseph Hospital in Bryan, Texas
  • Position required patient contact at hospital during stay & followup through phone calls and/or office visits with patient once discharged

Call Center Team Leader

Greenwood & Hall
10.2005 - 04.2009
  • Team Leader position held for Texas Tech University, Ole Miss University & the University of Houston-Downtown campus
  • Provided training & guidance in call center setting for teams of 5-15 people for business office & financial aide at all three universities
  • Position also included ensuring adequate staff at all times, constant training in changes with each university, troubleshooting & ensuring call center was providing the best customer service available

Loan Specialist

Nelnet Servicing
02.2000 - 10.2005
  • Held multiple positions with company such as education loan specialist, collections representative and student worker
  • Each position provided customer service experience over the phone & in person
  • Also gained knowledge of the federal student loan industry

Education

Core curriculum courses - general studies

Blinn Junior College
Bryan, Texas

High School Diploma - general studies

Bryan High School
Bryan, Texas
01.1994

Skills

  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Maintains strict confidentiality
  • High customer service standard
  • Meticulous attention to detail

Accomplishments

Awards received at Edward Jones are

Jim McKenzie Achievement

Ted Jones Entrepreneurial Achievement

Edward D Jones Sr Founders Achievement

Frank Finnegan Achievement

Ed Armstrong Achievement

2023 Client Service Excellence top 25%

Spirit of Partnership in 2018 & 2021

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Branch Office Administrator

Edward Jones
08.2017 - Current

Chiropractic Assistant

Campion Chiropractic Clinic
06.2011 - Current

Patient Advocate

Cardon Healthcare
05.2009 - 04.2011

Call Center Team Leader

Greenwood & Hall
10.2005 - 04.2009

Loan Specialist

Nelnet Servicing
02.2000 - 10.2005

Core curriculum courses - general studies

Blinn Junior College

High School Diploma - general studies

Bryan High School

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Celestina Luca