Celestina Tobey
Venice,FL
Summary
Results-driven sales professional with a proven track record of achieving and surpassing goals, consistently ranking as a top seller. Skilled in cultivating strong client relationships and identifying new business opportunities. Possesses entrepreneurial skills and expertise in B2B sales. Collaborative and adaptable, excels in team environments and navigates changing market conditions. Demonstrates expertise in strategic planning, negotiation, and delivering exceptional customer service. Qualified Events Manager with a solid background in seamlessly orchestrating successful events and managing operations. Experienced in coordinating logistics, fostering vendor relations, and ensuring on-site event management for smooth execution and attendee satisfaction. Showcases strong organizational skills and adaptability to dynamic environments. Proficient in utilizing social media marketing and graphic creation to effectively promote events.
Overview
12
12
years of professional experience
Work History
Event Manager
APG Florida
07.2023 - Current
- Event Creation and Management
- Create, organize, and execute a wide range of events for both the public and APG Florida, with attendance ranging from 10 to 1,000 guests
- Marketing and Promotion
- Develop comprehensive marketing strategies, design flyers and advertisements, and manage the placement and scheduling of ads both online and in print to maximize event visibility
- Design and print detailed programs for events, ensuring a polished and professional presentation
- Collaborate closely with vendors throughout the planning process to ensure seamless event execution
- Innovated and launched the FIERCE program, celebrating and narrating the stories of women in the community monthly
- These stories get published monthly in our paper and digitally on our site asking readers to vote daily
- Organize monthly employee appreciation lunches to foster a positive and appreciative work environment
- Set up and break down of complete event from start to finish
- Budget management
- Content creation for digital and print, including social media
- Create creative and interactive social media content for readers on our social media handles
Sales Associate
Farmasi-US
09.2019 - 12.2024
- Perform a consultative selling approach virtually and in person with clients, establishing trustworthiness and raising client retention by 40%
- Achieved the highest rank as Golden Director through consistently accommodating customers' needs and exceeding performance expectations
- Attained peak month team sales of over $50k resulting in growth year over year through selling makeup, skincare, wellness products, and more
- Memorize company products and services, increasing sales through detailed, personalized, friendly & polite service, upsells, and answering buyer questions
Owner
Suncoast Welcoming Committee
08.2021 - 01.2023
- Foster welcoming environments for 200+ new homeowners a month by presenting gift bags from local businesses
- Establish working relationships with 100+ business owners and managers through regular meetings to inform and explain the value and benefits of joining the program
- Presented 100+ clients with written contracts on behalf of companies in line with required approvals
- Cultivate trust and loyalty by attending to new homeowners' needs, encouraging a sense of belonging
- Knocked on 200 new home residence a month passing out a Welcome Bag full of promotional items from local paid businesses
Cancer Registry Administrative Assistant
Northwestern Medicine, Cancer Center
08.2018 - 07.2020
- Track attendance and log 100+ participants' details and notes for 9 daily Cancer Tumor Board meetings
- Prepare agendas, minutes, slides, invites, and presentations for 4 Cancer Committee meetings for four different hospital sites, a total of 16 for the year
- Equip all company meeting rooms with the necessary technology and equipment to run visual and audio streaming to meetings on 5 different sites
- Plan and organize logistics for departmental events each year
Owner
LuLaRoe
03.2016 - 10.2018
- Styled 20+ clients per day at home and online leveraging thousands of options from online catalogs to ascertain 100% client satisfaction
- Handled inventory, photography, and online posting for in-home boutique website and social media, to boost online traffic and increase sales
- Empowered a team of 500 sales associates through proper oversight, and training and mentoring to attain optimal performance
- Engaged with clients and strangers on social media through live sales, posts and in person sessions
Prior Authorization and Referrals Coordinator
Northwestern Medicine, Cancer Center
01.2016 - 08.2018
- Facilitated health care service approval by submitting administrative and clinical information to support prior authorization for chemotherapy procedures for patients
- Collaborated with insurance companies to verify patient insurance, obtain treatment approvals, and validate upcoming chemotherapy regimens
- Updated all patient information accurately in the patient's referral system to aid nurses in flagging treatment approvals or denials for patients by insurance companies
Service Representative
Northwestern Medicine, Cancer Center
02.2014 - 01.2016
- Enhanced client experiences by greeting and welcoming patients in a courteous approach
- Exercised excellent phone etiquette in managing inbound/outbound calls on multi-line phone systems, raising positive brand recall
- Utilized Excel, Epic, and Microsoft Word to prepare and send classified medical records of certain patients to other doctors' offices upon request, maintaining the confidentiality
- Improved clinical efficiency by scheduling patient/doctor appointments and ensuring current and up to date insurance and chart documentation
- Built sustainable client relationships and trust through open-interactive-interpersonal communication, boosting retention rates by 99%
- Identified and assessed customers' needs by actively working to resolve any emerging problems that customers might face with accuracy and efficiency
Health Unit Coordinator
Northwestern Medicine, Cancer Center
07.2013 - 01.2014
- Oversaw the admission and discharges of patients in the 3C unit, propelling smooth operations
- Employed minimum 25-30 WPM typing skills, data entry, and using office scanners to enter data and scan documents into patients' charts or computer systems
- Handled multi-level phone systems to direct and answer calls quickly and efficiently, enhancing positive interactions and lasting impressions for patients and staff
Education
Multiple Courses -
Triton College
River Grove, IL01.1997
Skills
- Customer relations
- Canva Design Expertise
- Small business operations
- Microsoft Word
- Skilled in Adobe Applications
- Business management
- Event marketing
- Relationship building
- Sales closing
- B2B sales
- Networking
- CRM and Salesforce proficiency
- Cold calling
- Entrepreneurial mindset
- Schedule management
- Operations oversight
- Social media management
- Budget management
- Microsoft applications proficiency
Timeline
Event Manager
APG Florida
07.2023 - Current
Owner
Suncoast Welcoming Committee
08.2021 - 01.2023
Sales Associate
Farmasi-US
09.2019 - 12.2024
Cancer Registry Administrative Assistant
Northwestern Medicine, Cancer Center
08.2018 - 07.2020
Owner
LuLaRoe
03.2016 - 10.2018
Prior Authorization and Referrals Coordinator
Northwestern Medicine, Cancer Center
01.2016 - 08.2018
Service Representative
Northwestern Medicine, Cancer Center
02.2014 - 01.2016
Health Unit Coordinator
Northwestern Medicine, Cancer Center
07.2013 - 01.2014
Multiple Courses -
Triton College
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