CELESTINA TURNER
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Associate Operations Processor
Wells Fargo
10.2022 - Current
- Maintain database by entering new and updated customer and account information.
- Processes customer and account source documents by reviewing data for deficiencies.
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetical and numerical information on the keyboard.
- Type 9000-10,000 10-keys strokes.
- Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
- Checked records for accuracy and completeness, and corrected errors.
- Reduced processing time with meticulous attention to detail and accurate data entry.
Contractor Claims Rep 1
Wisconsin Physician Services
04.2022 - 10.2022
- Applied federal and internal guidelines (claim filing, jurisdiction, provider eligibility, coverage, and limitations), resulting in payment or denial of services
- Audited claims for Humana TriCare (Military Division) including complex claims, specialty claims, and claims requiring manual calculation of payment determinations
- Applied correct diagnosis and/or procedure codes, modifiers and reason codes
- Obtained claim processing information using computer, system files, and reference to beneficiary, provider, and history screens
- Processed routine and complex medical necessity audits per nurse instructions
- Handled complex adjustments involving multiple admissions and adjustments regarding pending returned notices
- Manually adjusted reconsideration, including patient complaints and denials, and process through the system accordingly.
Medical Office Clerk
Kaufmann Clinic Inc.
09.2019 - 04.2020
- Provided prompt, polite and professional in-person and telephone customer service.
- Answered switchboard phone system taking around 40-80 calls a day.
- Proficient in using Centricity EMR Software to schedule, reschedule or cancel appointments.
- Implemented Clearwave patients check-in kiosks providing the ability to dramatically speed up the patients' experience.
- Processed patient's payment(s) for co-pays and mailed prescriptions using PayJunction software
- Monitor petty cash accounts and make bank deposits
- Oversee collections on account that are 60-120 days past due.
Accounting Administrative Assistant
Neel-Schaffer Inc.
01.2016 - 01.2018
- Ensured that timesheets are accurate to process payroll efficiently
- Organized vendor accounts and created purchase orders
- Monitored income closely by maintaining an A/R aging report- collecting payment for invoices 60-120 days past due.
Assistant Registrar
Ashworth College
03.2011 - 03.2016
- Managed incoming phone calls and emails to the Registrar's Office, archived and maintained active and inactive student files.
- Responsible for maintenance of academic records of currently enrolled students.
- Scheduled meetings, planned company events, recorded minutes from board meetings.
- Evaluated academic transcripts for course taken at other institutions or through nationally recognized schools.
- Processed unofficial and official student transcript requests and maintained spreadsheet reflecting activity.
- Processed tuition payments.
Education
Bachelor of Science - Business Administration
Ashworth College
Norcross, GA08.2013
Associate of Applied Science - General Studies
Shorter University
Atlanta, GA12.2009
Skills
- Proficient in Microsoft Suite
- Call Answering and Routing
- CRM Software
- Problem-Solving
- Billing and Invoicing
- Administrative Support
- Team Collaboration
- Workflow Optimization
- Bank Deposits
- Cash Management
- Database Management
- Accounts Payable/ Accounts Receivable
- Digital File Transmission
- Strong attention to detail
- Bookkeeping
- Data Entry
Timeline
Associate Operations Processor
Wells Fargo
10.2022 - Current
Contractor Claims Rep 1
Wisconsin Physician Services
04.2022 - 10.2022
Medical Office Clerk
Kaufmann Clinic Inc.
09.2019 - 04.2020
Accounting Administrative Assistant
Neel-Schaffer Inc.
01.2016 - 01.2018
Assistant Registrar
Ashworth College
03.2011 - 03.2016
Bachelor of Science - Business Administration
Ashworth College
Associate of Applied Science - General Studies
Shorter University
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Deepika VadlaDeepika Vadla
Associate Operations Processor at Wells Fargo Indian Solutions Pvt LtdAssociate Operations Processor at Wells Fargo Indian Solutions Pvt Ltd