Summary
Overview
Work History
Education
Skills
Timeline
Generic

CELESTINE BROWN

Laurel,MD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Car Rental Agent

AVIS/BUDGET GROUP
05.2021 - Current
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Demonstrated knowledge and applied standards.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences
  • Greeted customers with enthusiasm, offered to take orders, and fulfilled each quickly and correctly

Technical Support Representative

Comcast Cable Company
01.2014 - 05.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs via email & chat support
  • Activated accounts for clients interested in new services.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.

Dispatcher

Comcast Cable Company
09.1998 - 01.2014
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Education

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD
06.1993

No Degree - DATA ENTRY

WESTERN VO TECHNOLOGY
Catonsville, MD
06.1993

Skills

  • Attention to Detail
  • Interpersonal Communication
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Decision-Making
  • Organization and Time Management
  • Active Listening
  • Data Entry
  • Gui & Wizard Software Proficiency
  • Critical Thinking
  • Problem-Solving
  • Training and Development
  • Good Telephone Etiquette
  • Self-Motivated
  • Excellent Communication

Timeline

Car Rental Agent

AVIS/BUDGET GROUP
05.2021 - Current

Technical Support Representative

Comcast Cable Company
01.2014 - 05.2023

Dispatcher

Comcast Cable Company
09.1998 - 01.2014

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.

No Degree - DATA ENTRY

WESTERN VO TECHNOLOGY

Similar Profiles

CREATE PROFILE