Celestine Collins
Grand Prairie,TX
Summary
Experienced professional with a strong background in customer service and project coordination, offering 18 years of expertise. Seeking a role to leverage skills and contribute to the success with a team. Proficient in handling inbound and outbound calls, and managing projects efficiently. Skilled in utilizing software applications such as JDE, Excel, and Outlook. Adept at problem-solving and generating detailed reports, consistently ensuring high levels of satisfaction.
Overview
22
22
years of professional experience
Work History
Client Service Specialist
Curantis
06.2023 - Current
- Client access to the CCS program
- Client eligibility determination and documentation
- Advice clients of childcare options in the CCS program
- Data entry of clients information into the system
- Conduct all processes of communicating information to clients. Such as educating parents about their rights and responsibilities, responding to parent complaints, and seeing that the needs of parents and children are met
- Handle client re-certification process and termination of child care services
Customer Service Rep
OHD Parts
03.2021 - Current
- Manage customer inquiries and process orders through both inbound and outbound calls and emails, ensuring efficient resolution of issues and accurate invoicing.
- Coordinate with vendors for part returns and file claims with freight companies for damaged items, maintaining meticulous records to support inventory cycle counts.
- Administer the issuance of return labels and credit notes for returns or damaged parts, contributing to customer satisfaction and streamlined return processes.
Project Coordinator
Roy Jorgensen
01.2019 - 10.2020
- Coordinated multiple project operations, including the creation and issuance of purchase orders and the processing of project invoices, ensuring timely and accurate financial management.
- Developed and maintained comprehensive monthly reports for each project via Excel, contributing to efficient project monitoring and reporting mechanisms.
- Managed project documentation and timekeeping, utilizing proficiency in SharePoint, JD Edwards, and Live Watch to maintain organized records and support project team communication.
Multi-Channel Customer Service
Neiman Marcus
04.2013 - 01.2019
- Managed multi-channel customer interactions, including handling inquiries and resolving complaints, ensuring timely and professional communication.
- Navigated multiple software applications to process orders and provide efficient customer assistance.
- Conducted customer verification procedures to maintain confidentiality and security of customer information.
- Documented detailed records of customer interactions, feedback, and resolutions to support continuous service improvement.
Assistant Teacher
Crayon Campus
10.2008 - 08.2011
- Developed and implemented educational curricula for diverse age groups, ensuring engagement and progression in daily learning activities.
- Facilitated classroom management and outdoor supervision, while effectively addressing parental inquiries and fostering a secure learning environment.
Nursery Assistant
The Potter's House
01.2005 - 10.2008
- Managed the safety and interactive needs of infants, ensuring a nurturing environment and adherence to scheduled feedings and care routines.
- Facilitated effective communication with parents to address concerns, fostering trust and a collaborative approach to childcare.
Clerical Assistant
Clerical Assistant
08.2003 - 11.2006
- Managed and processed customer orders using computer systems, ensuring accurate data entry and effective communication via phone.
- Maintained organizational efficiency by delivering messages promptly and executing file management tasks, coupled with proficient use of various software for keyboarding duties.
Education
Bachelors Degree - University Studies
University of Texas
Arlington, TX05.2015
Associate of Arts - Early Childhood Development
Tarrant County College
Arlington, TXSkills
- Project Management
- Excel
- Outlook
- Accounting
- Scheduling
- Microsoft Office
- Multitasking
- Fast learner
- Highly dependable
- Word
- Organizer
- Strong communication
- Active listener
- Computer proficiency
Timeline
Client Service Specialist
Curantis
06.2023 - Current
Customer Service Rep
OHD Parts
03.2021 - Current
Project Coordinator
Roy Jorgensen
01.2019 - 10.2020
Multi-Channel Customer Service
Neiman Marcus
04.2013 - 01.2019
Assistant Teacher
Crayon Campus
10.2008 - 08.2011
Nursery Assistant
The Potter's House
01.2005 - 10.2008
Clerical Assistant
Clerical Assistant
08.2003 - 11.2006
Bachelors Degree - University Studies
University of Texas
Associate of Arts - Early Childhood Development
Tarrant County College
Similar Profiles
GREGORY SEIDELGREGORY SEIDEL
CLIENT SERVICES SPECIALIST CCMS at Curantis Group LLCCLIENT SERVICES SPECIALIST CCMS at Curantis Group LLC
Busisiwe DlaminiBusisiwe Dlamini
Care Support Worker at Curantis Home careCare Support Worker at Curantis Home care
Erika ParamoErika Paramo
Regional PEIMS Specialist at Uplift EducationRegional PEIMS Specialist at Uplift Education
Sudip DhakalSudip Dhakal
Sales Manager at Pioneer PowersportsSales Manager at Pioneer Powersports
Chris SmallwoodChris Smallwood
Training and Process Lead at Ace HardwareTraining and Process Lead at Ace Hardware