Celestine Johnson

Fulfillment Associate

Amazon

Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Collaborated with team members to optimize workflows and improve overall operational performance.
Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
Streamlined order processing by implementing efficient picking and packing techniques.
Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Reduced product damage rates through proper handling, storage, and packaging procedures.
Expedited order returns processing while minimizing losses through careful inspection, accurate documentation, and efficient processing procedures.
Strengthened supply chain efficiency by promptly reporting any discrepancies or issues to supervisors for timely resolution.
Optimized storage space utilization through strategic placement of products in designated areas according to size, weight, and frequency of use.
Provided excellent customer service with prompt communication regarding order updates or concerns when necessary.
Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
Loaded packages in delivery trucks to assist with product deliveries.
Proactively identified opportunities for process improvements that led to increased warehouse productivity levels.
Segregated and processed incoming stock and materials to prepare for storage or shipment.
Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
Drove customer satisfaction by successfully completing all returns quickly.
Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
Printed labels, packaged boxes, and loaded into outbound containers.
Pulled orders quickly to maintain demanding productivity goals.
Scanned packages and boxes and moved to loading dock for shipment.
Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Checked packing slips and other documentation to appropriately box items requested by clientele.
Protected materials for transport by correctly packaging products in boxes and crates.
Picked and packed order items.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Followed orders precisely for correct items, sizes and quantities.
Reviewed order slips, picked products and staged merchandize to be shipped.
Prepared and checked outbound shipments for accuracy.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Safely and securely loaded items to prevent damage during transport.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Worked with customers to pack items according to specific desires and requirements.
Created and enforced detailed organization processes to increase quality and service standards.
Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Kept work areas neat, clean and free from debris.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Greeted store customers and discussed needs.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Customer Service Associate Cashier

Super Walmart

10.2001 - 11.2007

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
Worked flexible schedule and extra shifts to meet business needs.
Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.

Sales Representative Team Leader

Marriott Reservation Center

02.1999 - 10.2001

Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Established a positive work environment through clear communication, encouragement, and recognition of achievements.
Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.

Summary

Overview

Work History

Fulfillment Associate

Customer Service Associate Cashier

Sales Representative Team Leader

Education

Certificate Of Completion - Colon Hydro-Therapy

Diploma - General Education

Skills

Timeline

Customer Service Associate Cashier

Sales Representative Team Leader

Fulfillment Associate

Certificate Of Completion - Colon Hydro-Therapy

Diploma - General Education

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