Offering: a detail-oriented team player with strong organizational skills that has the vitality to handle multiple projects simultaneously with a high degree of accuracy. Mastering skills in: order management, payment processing, staying current on inventory/prices, and consistently offering recommendations to meet individual customer needs. A flexible sales-representative with an engaging personality. This enthusiastic/reliable professional takes pride in her fruitful experience of providing excellent customer service and creating memorable experiences. She prioritizes focus and positive attitude in stressful situations and high-volume environments. She constantly has willingness to take on added responsibilities to meet team goals and usually adapts a leadership role when working in teams. She is frequently described as a desirable colleague and has been established by many individuals as incredibly thorough with training other coworkers.
Hi, I’m
Celestine McDonald
Post Falls,ID
Summary
Overview
10
years of professional experience
Work History
The White House Grill & The Oval Office
Waitress Trainee
08.2020 - 01.2023
Job overview
- Prevailed calm and poised during dealing with difficult individuals or busy shifts. Also, I trained new waitstaff often (Roughly around two dozen in the restaurant industry).
- Enthusiastically escalated customer satisfaction by a noticeable amount in most of my shifts by greeting new customers and managing timely check-ins to assess service needs.
- Secured health and safety regulations relevant to hospitality industry consistently to minimize accidents/incidents.
- Unraveled guest/employee complaints as my main priority to preserve complete customer satisfaction and workforce effectiveness. Through this strategy, I convinced three customers to become regulars that were unsatisfied when I met them.
- Collaborated with kitchen staff to correctly update on unavailable dishes and wait times, and supplied knowledge/recommendations and upsold to increase sales. When I managed to-go orders, we would usually sell significantly more orders due to being expeditious and attentive.
- Achieved complete opening, closing and shift change duties. Continually cleaned and stocked areas to increase efficiency.
- Satisfied customers' questions, recorded, and processed order information; Collected payment, balanced cash receipts and ensured accurate cash drawer.
- Supervised and inspected dining table set-up to prepare for a diversity of event types, following strict service standards.
Neighbors And Relatives
Pet Sitter
02.2013 - 07.2022
Job overview
- Guaranteed animals proper attention to establish secure and clean environments.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Corroborated animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise and instructed medication regimens/dietary needs.
Family And Neighbors
Babysitter
08.2016 - 01.2021
Job overview
- Proactively communicated with children/guardians and reassured children when upset, providing emotional support and stability.
- Cleaned, sanitized, and organized home before and after activities to prevent spreading of germs: housekeeping, laundry, and additional chores.
- Administered medications, following strict instructions from parents/medical labels, as well as maintained a safe environment. (I babysat newborn infants- 10 year olds)
- Engaged with children individually to build positive, consistent relationships and taught children basic life skills, manners and personal hygiene, encouraging them to be understanding and patient with others.
Gotta Have It Thrift Store
Customer Service Volunteer
08.2017 - 01.2019
Job overview
- Ensured excellent customer care by acknowledging requests daily, assisting with product selection, investigating all customer inquiries with empathy, and handling ordering functions quickly. (Certain discounted days brought in heavy business and it was challenging at times.)
- Dramatically enhanced productivity levels by anticipating needs and delivering outstanding support, exhibiting high energy/professionalism when treating staff or customers.
- Promoted available products and services to customers during service and order calls, bolstering customer retention and building several relationships by offering unique discount options and inspiring interest in new products.
- Managed timely/effective replacement of damaged products daily and responded proactively/positively to several rapid changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Certified clean and orderly checkout areas regularly and frequently.
Education
New Visions Alternative SchoolPost Falls, ID
No Degree from Once I Finish High School, I'll Pursue Literature.
06.2024
University Overview
- Attended Post Falls High school until 12th grade when I transferred to New Visions.
- Honor Roll [Grade 5-grade 11 (2015-2021)] I provided ideas/concepts for mass projects and public speeches for my elementary/middle schools. I gained rewards for perfect attendance as well.
- Elected to Class Representative for Student Organization of Mullan Trail Elementary in 2015.
- Extracurricular Activities: Played competitively in Disc-Golf tournaments. I practice yoga daily and am an avid skateboarder. I absorbed a parenting class in 12th grade that I deeply appreciate. I learned Spanish through honors classes and have been learning Japanese and French independently for 7 years. I also join book clubs in my schools and public libraries.
Skills
- Strong Area Maintenance
- Sales Expertise/Suggestive Selling
- Phone Inquiries/Order Accuracy
- Stocking and Replenishing/ Inventory Maintenance
- Price/Menu Memorization
- Transactions and Cash Handling
- Resilience and Patience
- Hospitality Service Expertise
- Training coworkers
- Ability to Lift heavy weight (above 30 lbs)
- Enthusiasm/Compassion and Ambition
Timeline
Waitress Trainee
The White House Grill & The Oval Office
08.2020 - 01.2023
Customer Service Volunteer
Gotta Have It Thrift Store
08.2017 - 01.2019
Babysitter
Family And Neighbors
08.2016 - 01.2021
Pet Sitter
Neighbors And Relatives
02.2013 - 07.2022
New Visions Alternative School
No Degree from Once I Finish High School, I'll Pursue Literature.
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