Celestine Ntambue
Arlington,TX
Summary
Detail-oriented professional with 6 years of customer service experience, demonstrating exceptional communication skills and a strong work ethic. Proven ability to support multiple departments by efficiently organizing employee schedules and maintaining accurate records. Seeking an entry-level position in HR to leverage networking, communication, and presentation skills for departmental success.
Overview
7
7
years of professional experience
Work History
Escalation Specialist
Likewize device
03.2024 - 01.2025
- Responsible for resolving customer issues that cannot be handled by the customer service team related to device insurance claims
- Claims procedures
- Troubleshooting techniques to effectively resolve dispute, investigation claims discrepancies
- Collaborate with internal teams to facilitate timely resolutions and identify potential process improvements
Human Resources Assistant
Amazon
Fort Worth, TX
06.2023 - 01.2024
- Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations and LOA by using SQL
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
- Enter and review associate data within HRIS and payroll systems timely and accurately
- Updated employee database with changes in job title, salary information or contact details.
Cargo Service Agent
Worldwide Flight Services
Irving, TX
01.2021 - 03.2023
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline systems).
- Answer incoming calls and responds to emails.
Cashier Assistant
Burlington
North Richland Hills, TX
03.2018 - 01.2020
- Assisting customers in locating merchandise when needed
- Accurately and efficiently ring on register.
- Process layaways, returns, and exchange
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX06-2020
Some College (No Degree) - Medical billing and coding
Dallas College
Northlake, TXAssociate - Human resource management
Tarrant County College
Northlake, TXSkills
- Communication skills
- Customer service
- Networking
- Data management
- Organizational skills
- Time management
- Work ethic
- Microsoft Office
- Leadership
- SQL
- HRIS
- Leave of Absence
- Accommodation experience
- Problem-solving skills
- Data entry accuracy
- Reporting and documentation
- CRM software proficiency
- Complaint investigation
Languages
- English
- French
Timeline
Escalation Specialist
Likewize device
03.2024 - 01.2025
Human Resources Assistant
Amazon
06.2023 - 01.2024
Cargo Service Agent
Worldwide Flight Services
01.2021 - 03.2023
Cashier Assistant
Burlington
03.2018 - 01.2020
High School Diploma -
Eastern Hills High School
Some College (No Degree) - Medical billing and coding
Dallas College
Associate - Human resource management
Tarrant County College
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