Celestine Ntambue
Arlington,TX
Summary
Detail-oriented professional with 6 years of customer service experience, demonstrating exceptional communication skills and a strong work ethic. Proven ability to support multiple departments by efficiently organizing employee schedules and maintaining accurate records. Seeking an entry-level position in HR to leverage networking, communication, and presentation skills for departmental success.
Overview
7
7
years of professional experience
Work History
Escalation Specialist
Likewize device
03.2024 - 01.2025
- Responsible for resolving customer issues that cannot be handled by the customer service team related to device insurance claims
- Claims procedures
- Troubleshooting techniques to effectively resolve dispute, investigation claims discrepancies
- Collaborate with internal teams to facilitate timely resolutions and identify potential process improvements
Human Resources Assistant
Amazon
Fort Worth, TX
06.2023 - 01.2024
- Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations and LOA by using SQL
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
- Enter and review associate data within HRIS and payroll systems timely and accurately
- Updated employee database with changes in job title, salary information or contact details.
Cargo Service Agent
Worldwide Flight Services
Irving, TX
01.2021 - 03.2023
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline systems).
- Answer incoming calls and responds to emails.
Cashier Assistant
Burlington
North Richland Hills, TX
03.2018 - 01.2020
- Assisting customers in locating merchandise when needed
- Accurately and efficiently ring on register.
- Process layaways, returns, and exchange
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX06-2020
Some College (No Degree) - Medical billing and coding
Dallas College
Northlake, TXAssociate - Human resource management
Tarrant County College
Northlake, TXSkills
- Communication skills
- Customer service
- Networking
- Data management
- Organizational skills
- Time management
- Work ethic
- Microsoft Office
- Leadership
- SQL
- HRIS
- Leave of Absence
- Accommodation experience
- Problem-solving skills
- Data entry accuracy
- Reporting and documentation
- CRM software proficiency
- Complaint investigation
Languages
- English
- French
Timeline
Escalation Specialist
Likewize device
03.2024 - 01.2025
Human Resources Assistant
Amazon
06.2023 - 01.2024
Cargo Service Agent
Worldwide Flight Services
01.2021 - 03.2023
Cashier Assistant
Burlington
03.2018 - 01.2020
High School Diploma -
Eastern Hills High School
Some College (No Degree) - Medical billing and coding
Dallas College
Associate - Human resource management
Tarrant County College
Similar Profiles
Christina ForresterChristina Forrester
Senior Fraud Manager at Likewize Device ProtectionSenior Fraud Manager at Likewize Device Protection
Ronna Leffler-RobinsonRonna Leffler-Robinson
Inventory Systems Reconciliation Analyst at Likewize (aka Brightstar)Inventory Systems Reconciliation Analyst at Likewize (aka Brightstar)
Inirida Sineiry Silva PinedaInirida Sineiry Silva Pineda
Production Associate II at LikewizeProduction Associate II at Likewize