Celestine Shanklin
Burien,WA
Summary
Document Management Specialist, providing general administrative back-up and other duties. More than 18 years of records management support and patient access representative. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Hardworking and passionate with strong organizational skills, problem solver. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Imaging Clerk
VMFH St Anne Hospital
10.2016 - Current
- Department Support
- Patient care
- Facilitated seamless collaboration between departments by promptly addressing requests for digitized files or archived materials.
- Contributed to improvement of departmental procedures, providing feedback on existing protocols and suggesting potential enhancement
- Demonstrated strong attention to detail, promptly identifying errors in scanned images and taking corrective action as necessary.
- Provided excellent customer service when interacting with internal clients regarding their image request needs or concerns.
- Assisted in training new hires, sharing best practices for efficient document handling and imaging processes.
- Promoted positive work environment through effective communication with colleagues and supervisors alike.
Patient Access Representative
The Polyclinic
09.2006 - 02.2016
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Carry out general administrative duties.
Education
High School Diploma -
Evergreen High School
White Center WA06.1982
Skills
- Patient Care
- Strong Communication Skills
- Technical Support Experience
- Self-Motivation and Initiative
- Quality Control Management
- Electronic Document Management
- Digital Archiving Knowledge
- Image Processing Proficiency
- Registration
- Billing, accounts payable/receivable
- Supply ordering
- Scheduling staff mtg
- Problem Solver
- Continuous Improvement Mindset
Timeline
Imaging Clerk
VMFH St Anne Hospital
10.2016 - Current
Patient Access Representative
The Polyclinic
09.2006 - 02.2016
High School Diploma -
Evergreen High School
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