Celethia Chatmon
McKinney,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Blackstone Animal Hospital
03.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Agent
Liberty Tax Service- Remote
01.2013 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Insurance Claims Specialist
Advanced Diagnostics MRI
02.2008 - 01.2013
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Education
High School Diploma -
FairPark High School
Shreveport, LA10.1998
Skills
- Correspondence Writing
- Office Supplies and Inventory
- Regulatory Compliance
- Effective Written and Verbal Communication
- Excellent Written and Oral Communication
- Ability to Work Independently
- Billing Adjustments and Refunds
- Call Centers
- Benefits Explanations
- Microsoft Access
- Customer Data Confidentiality
Timeline
Customer Service Specialist
Blackstone Animal Hospital
03.2023 - Current
Customer Service Agent
Liberty Tax Service- Remote
01.2013 - 11.2023
Insurance Claims Specialist
Advanced Diagnostics MRI
02.2008 - 01.2013
High School Diploma -
FairPark High School
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