Celette Salazar
Lampasas
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
18
18
years of professional experience
Work History
Operations Manager
Visiting Angels
09.2023 - Current
- Billing/Collections
- Supervise daily activities of office personnel and direct schedule to ensure staffing needs are met
- Marketing Management
- Engage in hiring process and disciplinary actions
- Financial data analysis
- Regulatory Compliance
- Intakes/Assessments both over phone and in person
- Escalation Control
Recruitment and Engagement Manager
Home Instead
06.2020 - 08.2023
- Scheduling and coordinating care for clients
- Supervisor to many employee's
- Met with clients to understand needs and develop proactive solutions.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Consulted with teams on established best practices and process improvements.
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Assisted with negotiations and sales closings.
Client Care Manager
Right At Home
12.2017 - 05.2020
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Organized daily workflow and ensured appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Passenger Service Agent
Delta Airlines
08.2014 - 05.2016
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Tagged baggage and routed to appropriate location for loading and screening.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Manager
19th Hole Pawn And Billiards
07.2007 - 06.2014
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained new employees in specific job requirements.
- Conducted monthly inventories of raw materials and components on work floor.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Lampasas High School
4 1993
Associate of Science - Business Administration
Blinn College
Brenham, TX05-2026
Skills
- Regulatory Compliance
- Conflict Resolution
- Relationship development
- Process improvement
- Organization
- Customer service
- Problem-solving
- Empathy
Timeline
Operations Manager
Visiting Angels
09.2023 - Current
Recruitment and Engagement Manager
Home Instead
06.2020 - 08.2023
Client Care Manager
Right At Home
12.2017 - 05.2020
Passenger Service Agent
Delta Airlines
08.2014 - 05.2016
Manager
19th Hole Pawn And Billiards
07.2007 - 06.2014
High School Diploma -
Lampasas High School
Associate of Science - Business Administration
Blinn College
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