Celia Conner
Lima,OH
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Highly effective at educating people at all different skill levels. Team-oriented self-starter bringing 10 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.
Overview
9
9
years of professional experience
Work History
Tier 3 Escalation Specialist
Contact Us
01.2021 - Current
- Monitored team performance and productivity; tracking areas of opportunities.
- Conducted detailed case reviews to pinpoint areas of improvement in team performance, driving continuous growth and development.
- Collaborated with training team to boost product support and certification in training initiatives.
- Provided leadership and training to 100 agents at multiple career levels.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Managed multiple projects simultaneously while meeting deadlines consistently
- Demonstrated empathy and understanding when interacting with upset customers, diffusing tense situations effectively.
Human Resources Manager
Champaign Residential Services
01.2020 - 04.2020
- Resolved workplace issues in accordance with company policy and legal guidelines
- Developed comprehensive onboarding programs to improve new hire retention and engagement.
- Streamlined onboarding processes for new hires, reducing overall time to competency.
- Streamlined onboarding processes, effectively reducing new hire ramp-up time.
- Participated in weekly staff meetings and met with management to review progress and status of various issues
- Developed training materials and provided orientation sessions to new hires
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements
- Performed background checks and reference checks on potential candidates for open positions
- Explained business rules and regulations via employee handbook
- Maintained accurate records of personnel-related data using HR software systemse.
Human Resources Coordinator
Showplace Inc.
01.2016 - 12.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Conducted new hire orientations to ensure employees understand company policies and procedures.
- Drafted documents such as employment contracts, offer letters, termination notices and other correspondence.
- Provided guidance on personnel matters such as performance management, disciplinary actions, benefits administration and conflict resolution
- Monitored progress of new hires during their probationary period through regular check-ins
- Created and maintained employee records in accordance with established guidelines
- Answered questions from employees regarding benefits packages or other workplace issues
- Organized and facilitated employee training and development programs
- Maintained a comprehensive database of employee information that included contact information, work history and salary details
- Prepared reports summarizing data related to turnover rates, absenteeism or other relevant metrics
- Collaborated with departmental managers to develop strategies for enhancing workplace culture and morale
- Provided regular progress reports to upper management, demonstrating the positive impact of implemented employee development initiatives on overall company performance.
- Reduced employee turnover through employee development and other retention measures.
Education
Associate in Arts (A.A.) in Human Resources Management -
James A Rhodes State College
Lima, Ohio01.2012
Skills
- Administrative Skills
- Recruiting and Sourcing
- Training and Onboarding
- Behavioral Profiling for Job Placement
- Talent Acquisition, Management and Development
- Performance Feedback
- Coaching Techniques
- Training and Development
- De-Escalation Techniques
- Quality Control Policies
- Productivity and Operational Efficiency
- Escalation Management
Awards
Phi Theta Kappa National Honor Society
References
References available upon request
Horticulture
I am a life long learner and find immense joy in discovering the benefits and wonders of nature. Horticulture contributes to the quality of life and beauty, sustainability and rehabilitation of our environment. Plants, crops and green spaces sustain and enrich our lives by providing nutritious food, enhancing beauty and reducing our carbon footprint.
Timeline
Tier 3 Escalation Specialist
Contact Us
01.2021 - Current
Human Resources Manager
Champaign Residential Services
01.2020 - 04.2020
Human Resources Coordinator
Showplace Inc.
01.2016 - 12.2019
Associate in Arts (A.A.) in Human Resources Management -
James A Rhodes State College
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