Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Activities
Timeline
Generic

Celia Adame

Glendale,CA

Summary

Experienced professional with a background in customer service and technical support, adept at identifying customer needs and translating them into actionable requirements. Collaborated effectively with sales teams and internal departments to expedite order processing and enhance customer satisfaction. Demonstrated strong problem-solving skills by addressing customer inquiries and resolving issues promptly, contributing to improved operational efficiency. Maintained comprehensive records of customer interactions, ensuring compliance with company policies and regulations.

Overview

44
44
years of professional experience

Work History

Senior Customer Service Rep.

Haskel International
Burbank, USA
12.2003 - Current
  • JDE Edwards proficiency
  • Product selection expertise
  • Problem solving
  • Supported sales team members to drive growth and development.
  • Liaised between distributors and production teams to expedite orders and meet customer demands.
  • Ensured compliance with applicable laws and regulations related to customer service.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Collaborated with other departments, such as Planning, Marketing, and Technical Support.
  • Responded promptly to inquiries from customers about products or services.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Conducted customer service training for new hires.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained accurate records of all customer interactions in CRM system.
  • Managed processing, scheduling and execution of customer purchase orders.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Customer Service Assistant Supervisor

Quake City Caps
Los Angeles, USA
10.1996 - 06.2003
  • Coordinated special projects as requested by management, overseeing implementation of initiatives designed to enhance customer service operations.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Handled sensitive information in accordance with company policy while maintaining confidentiality at all times.
  • Worked with customer service supervisors to resolve customer concerns on daily basis.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Collaborated closely with other departments to ensure all customer inquiries were handled appropriately and in a timely manner.
  • Delegated work to staff, setting priorities and goals.

Executive Sales Specialist

Macys Department Store
Glendale, USA
12.1980 - 10.1996
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Attended trade shows and conferences to promote products and services.
  • Met or exceeded quarterly and annual revenue targets set by the organization.
  • Participated in team meetings to discuss new ideas or approaches towards boosting sales performance.
  • Generated leads through networking events, cold calls, emails.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.

Education

Bachelor of Arts - Business Administration

University of La Verne
La Verne, CA
05.2025

Associate of Arts - Psychology

University of Phoenix
Tempe, AZ
06.2012

Academic And General Education Studies -

Los Angeles Mission College
Sylmar, CA

Skills

  • Microsoft Office Suite
  • Analytical thinking
  • Team collaboration
  • Customer relationship management

Affiliations

  • American Marketing Association (AMA)
  • Sales and Marketing Management Association (SMMA)

Accomplishments

  • Dean's Honor Rose Award and Dean's Honor Role List
  • Certificate of Achievements for Top Sales Leader from Macy's and Estee Lauder Cosmetic company.

Languages

Professional, Elementary

Activities

  • Volunteer at Shepherd's Pantry in San Dimas
  • Parishioner at St. Anthony's Catholic Church
  • INaturalist nature observation photography

Timeline

Senior Customer Service Rep.

Haskel International
12.2003 - Current

Customer Service Assistant Supervisor

Quake City Caps
10.1996 - 06.2003

Executive Sales Specialist

Macys Department Store
12.1980 - 10.1996

Bachelor of Arts - Business Administration

University of La Verne

Associate of Arts - Psychology

University of Phoenix

Academic And General Education Studies -

Los Angeles Mission College

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