Celia Anderson
Jackson,MS
Summary
Accomplished Restaurant Manager at KYURAMEN with a proven track record in enhancing customer engagement and streamlining operations. Expert in team management and POS system operation, significantly improving service efficiency. Skilled in staff scheduling and fostering a customer-oriented environment, achieving a notable increase in customer satisfaction. Highly proactive manager with 5 years of experience in team leadership in the hospitality and restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
KYURAMEN
11.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Executive Housekeeper
Hyatt Place
05.2022 - 11.2023
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
Housekeeper/Lead Housekeeping Supervisor
Sheraton Flowood
05.2021 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Warehouse Worker
Elior North America
01.2021 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
Associate of Science - Pre-Nursing
Holmes Community College
Goodman, MS05.2021
High School Diploma -
Murrah High School
Jackson, MS05.2018
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Point of Sale (POS) system operation
- Operations Management
- Shift Management
- Customer-Oriented
- Organization and prioritization
- Staff Scheduling
- Schedule Coordination
Timeline
Restaurant Manager
KYURAMEN
11.2023 - Current
Executive Housekeeper
Hyatt Place
05.2022 - 11.2023
Housekeeper/Lead Housekeeping Supervisor
Sheraton Flowood
05.2021 - 05.2022
Warehouse Worker
Elior North America
01.2021 - 04.2021
Associate of Science - Pre-Nursing
Holmes Community College
High School Diploma -
Murrah High School
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