Celia Chipps
Monroe,MI
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
21
21
years of professional experience
Work History
Patient Services Coordinator
Promedica Monroe Regional Hospital
08.2021 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided excellent customer service to patients and medical staff.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient insurance eligibility and entered patient information into system.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Collected time of service payments and issued receipts.
- Contacted insurance company to verify patient coverage before visit.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used Epic to maintain electronic patient files, successfully maintaining over hundreds patient files.
Vendor Analyst
Aerotek, Quicken Loans
10.2020 - 06.2021
- Homeowners Insurance Verification, called client and Insurance agents to verity home was adequately insured, not only home, but Hail/wind, hurricane including flood policies.
- Worked on programs: AMP, Work manager addition to Cyclops programs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used coordination and planning skills to achieve results according to schedule.
- Served customers in friendly, efficient manner following outlined steps of service.
- Answered hotline phone calls approximately 40 per week.
Receptionist/ Medical Biller
Moulton Group, P.C
01.2017 - 03.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Received and routed business correspondence to correct departments and staff members.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Responded to inquiries from callers seeking information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed over 30+ patient phone calls daily.
Payroll Specialist
KC Transportation
11.2014 - 01.2017
- Communicated regularly with terminals to properly document drivers time and attendance.
- Orientated new drivers both OTR/dedicated with direct deposits forms, tax forms and expense reports.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Calculated payroll deductions by accurately using AS400 and processed payroll to meet preset requirements.
- Managed payroll for organization of numerous personnel.
- Monitored integrity of input into ADP.
- Reviewed time records for several employees to verify accuracy of information.
- Supported payroll supervisor in all departmental payroll operations by assisting with new hire approvals, contract changes, termination actions, verification of general ledger (GL) account numbers, updating accruals and entering termination dates.
- Oversaw day-to-day processing of payroll for OTR and dedicated employees, including review of timesheets and computing pay in accordance with FLSA.
- Pulled internal reports as requested (salaries, bonuses, hours worked).
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
Office Manager
Skincare Associates P.C
07.2003 - 01.2012
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Arranged corporate and office conferences for company employees and guests.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity to complete employee evaluations.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed at least 35 phone calls per day from patients, insurance companies.
-
Education
Medical Assisting Program -
Ross Business Institute
Monroe, Michigan1989
High School Diploma -
Erie Mason High School
Erie, Michigan06.1987
Skills
- Handling Customer Complaints
- Schedule Coordination
- Performance Management
- Quality Assurance
- Decision Making
- Friendly and Relatable
- Adaptable and Resilient
- Patient registration
Timeline
Patient Services Coordinator
Promedica Monroe Regional Hospital
08.2021 - Current
Vendor Analyst
Aerotek, Quicken Loans
10.2020 - 06.2021
Receptionist/ Medical Biller
Moulton Group, P.C
01.2017 - 03.2020
Payroll Specialist
KC Transportation
11.2014 - 01.2017
Office Manager
Skincare Associates P.C
07.2003 - 01.2012
Medical Assisting Program -
Ross Business Institute
High School Diploma -
Erie Mason High School
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