Celia Collins
Mesa,AZ
Summary
Forward-thinking Operations Specialist bringing 14 years of expertise in tribal gaming for casino gaming industry. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Outlook and Excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsible Animal Caretaker skilled in bathing, basic grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Dedicated animal care with ample experience in providing care to animals. Demonstrated skill in monitoring behaviors, keeping areas clean and updating daily documentation. Clear and open communicator with good observational and multitasking skills.
Overview
18
18
years of professional experience
Work History
Dog Wash Attendant
Bark If You’re Dirty Pet Health Center
Scottsdale, AZ
08.2024 - Current
- Keeps facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborates with team members to improve overall service quality and guest experience.
- Maintains a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provides excellent customer service to guests by promptly responding to inquiries and requests.
- Contributes to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Utilizes strong interpersonal skills to establish rapport with guests.
- Enhances guest experience by providing prompt and courteous service during their visit.
Gaming Agent Supervisor
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
03.2010 - 01.2024
- Enhanced team communication by introducing collaborative tools and scheduling regular meetings to discuss progress and challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed comprehensive performance reports, identifying areas for improvement and implementing appropriate corrective actions.
- Ensured employees were conducting daily work tasks including ensuring casino employees adhered to state gaming compact and department policies.
Accounts Payable Clerk
Salt River Pima-Maricopa Indian Community
Scottsdale, AZ
07.2007 - 04.2008
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Entered figures using 10-key calculator to compute data quickly.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Prepared vendor invoices and processed incoming payments.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Maintained good working relationships with vendors and resolved disputes.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Veterinary Assistant/ Kennel Attendant/ Dog Bather
VCA McCormick Ranch Animal Hospital
Scottsdale, AZ
09.2006 - 07.2007
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- Prepared and administered diets and feedings according to instructions.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted veterinarians with euthanasia of animals.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Maintained clean and safe animal living areas.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Administered medications to animals in treatment and documented changes in condition.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Fostered positive relationships clients staff vendors community members promote collaborative inclusive atmosphere professional growth.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected and processed samples for laboratory testing.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Monitored vital signs and provided nursing care for animals.
- Followed safety protocols for handling animals.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Provided customer support to clients, answering questions and addressing concerns.
- Restrained animals for examination and treatment.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Observed animals for signs of distress or illness.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collaborated with veterinary professionals to administer medications or treatments as needed, ensuring optimal animal health outcomes.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Administration Of Justice - Crime Scene Photography
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZVeterinary Assistant (Vocational) - Veterinary Assistant
Carrington College - Phoenix
Phoenix, AZ05.2006
Skills
- Idea Development and Brainstorming
- Team Management
- Verbal and written communication
- Rapport and relationship building
- Goals and performance
- Goal Setting
- Continuous improvements
- Team Oversight
- Positive and upbeat
- Performance Appraisals
- Relationship Building
- Coaching and Mentoring
- Friendly, Positive Attitude
- Attention to Detail
Timeline
Dog Wash Attendant
Bark If You’re Dirty Pet Health Center
08.2024 - Current
Gaming Agent Supervisor
Salt River Pima-Maricopa Indian Community
03.2010 - 01.2024
Accounts Payable Clerk
Salt River Pima-Maricopa Indian Community
07.2007 - 04.2008
Veterinary Assistant/ Kennel Attendant/ Dog Bather
VCA McCormick Ranch Animal Hospital
09.2006 - 07.2007
Administration Of Justice - Crime Scene Photography
Maricopa Community Colleges - Scottsdale Community College
Veterinary Assistant (Vocational) - Veterinary Assistant
Carrington College - Phoenix