Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celia Copeland

Sahuarita,AZ

Summary

Dynamic Crisis Intervention Specialist with a proven track record at Community Health Associates, excelling in crisis assessment and client confidentiality. Demonstrated empathy and effective behavioral management, enhancing client satisfaction through tailored intervention plans. Skilled in training delivery, I fostered team efficiency and improved service coordination, ensuring clients received comprehensive support during critical times.

Offering compassionate and calm demeanor with dedication to learning and growing in crisis intervention. Brings understanding of mental health challenges and importance of timely response, combined with skills in de-escalation and communication. Ready to use and develop crisis management and active listening skills in medical billing and coding role.

Personable and resilient with strong aptitude for managing high-stress situations and providing support. Well-versed in mental health principles and crisis intervention techniques, including de-escalation and active listening. Aims to provide immediate relief and support to those in distress, contributing to better mental health outcomes.

Experienced with de-escalation techniques vital to crisis intervention. Utilizes active listening and problem-solving to address immediate concerns. Track record of fostering supportive environment for individuals in distress.

Developed skills in high-pressure environments, managing complex and sensitive situations with empathy and precision. Expertise in de-escalation, active listening, and providing immediate support to individuals in distress. Seeking to transition into new field, leveraging strong crisis management abilities and compassionate approach to support individuals and teams effectively.

Evaluated treatment progress and adjusted treatment plans accordingly.

Educated clients to foster in-depth understanding of diagnosis or treatment.

Overview

22
22
years of professional experience

Work History

Crisis Intervention Specialist

Community Health Associates
03.2019 - Current
  • Established partnerships with local organizations that resulted in increased referral networks for clients requiring additional support services.
  • Facilitated group therapy sessions that provided a supportive environment for individuals experiencing crisis situations.
  • Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
  • Increased client satisfaction with thorough assessments and tailored intervention plans.
  • Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
  • Improved overall team efficiency through regular training sessions and process improvements.
  • Provided emotional support to clients, enabling them to better cope with challenging situations.
  • Served as a liaison between clients and other service providers, coordinating care plans efficiently.

Case Coordinator

Community Health Associates
03.2015 - Current
  • Managed complex cases with sensitivity, navigating challenges with professionalism and empathy.
  • Monitored and evaluated client progress, adjusting strategies to meet evolving needs.
  • Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
  • Conducted thorough assessments of client needs to match them with appropriate services.
  • Streamlined communication with interdisciplinary team members for effective case coordination and improved client satisfaction.
  • Conducted regular home visits or office appointments to monitor client progress and provide ongoing support throughout the duration of the case plan implementation process.
  • Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.

Nursing Assistant

Northwest Medical Center -
02.2003 - 08.2007
  • Documented care actions by completing records and logs in medical software system.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.

Education

No Degree - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL
06-2025

No Degree - Certified Nursing Assistant

Pima Medical Institute
Tucson, AZ
07-1996

High School Diploma -

Project More
Tucson, AZ
05-1992

Skills

  • Crisis assessment
  • Substance abuse awareness
  • Empathy display
  • Professional boundaries
  • Client confidentiality
  • Behavioral management
  • Legal compliance
  • Suicide prevention
  • Training delivery

Timeline

Crisis Intervention Specialist

Community Health Associates
03.2019 - Current

Case Coordinator

Community Health Associates
03.2015 - Current

Nursing Assistant

Northwest Medical Center -
02.2003 - 08.2007

No Degree - Medical Billing And Coding

Ultimate Medical Academy

No Degree - Certified Nursing Assistant

Pima Medical Institute

High School Diploma -

Project More
Celia Copeland