Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Celia Davis

Rio Rancho

Summary

Highly skilled professional in hazardous waste management and client relationship management, developed through extensive experience with the United States Marine Corps. Demonstrates exceptional problem-solving abilities while prioritizing safety compliance and clear communication. Acknowledged for consistently achieving high service delivery standards and enhancing customer satisfaction in demanding environments. Career aspirations include leveraging expertise to drive operational excellence in new challenges.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lube Technician

Take 5 Oil Change
Rio Rancho
08.2024 - Current
  • Ensured that all tools were properly stored after use in order to maintain a clean working environment.
  • Provided estimates for repair costs based on customer requests and needs.
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
  • Maintained records of all work performed according to company guidelines.
  • Demonstrated excellent problem solving skills when dealing with difficult situations.
  • Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Disposed of used oil containers in accordance with local regulations.
  • Installed new windshield wiper blades and checked tire pressure.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Drained motor oil, changed oil filters and greased chassis fittings.

Hazardous Materials Specialist

United States Marine Corps
Camp Pendleton South
03.2019 - 03.2024
  • Developed and implemented hazardous waste management plans for disposal of contaminated materials.
  • Conducted safety inspections to ensure compliance with local, state, and federal regulations concerning hazardous materials.
  • Coordinated emergency response activities related to spills or other incidents involving hazardous materials.
  • Provided technical guidance on proper storage methods for hazardous materials.
  • Identified ways to reduce exposures to workers handling potentially dangerous chemicals or products.
  • Created training programs for personnel working with or around hazardous materials.
  • Participated in local prevention programs, conducting public education activities to promote fire public awareness.
  • Performed ventilation and entry operations to secure hazardous environment.
  • Conducted emergency scene risk analysis to determine boundaries, proper personal protective equipment, mitigation, clean up and packaging protocols.
  • Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
  • Delivered excellent customer service using effective interpersonal and problem-solving skills.
  • Tracked chemical inventories and environmental sampling.
  • Protected emergency response forces, responding to calls and hazardous material incidents.
  • Identified unknown materials utilizing HazCat Kit.
  • Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
  • Developed clean-up and removal strategy for each individual case based on materials in question and available resources.
  • Utilized industry knowledge to identify and address contaminants, including asbestos lead, and oil, at and locations.

Customer Service Representative

Hitchcock's Grocery
Hawthorne
12.2017 - 02.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Associate of Science - Funeral Science

Mid America College of Funeral Science
Jeffersonville, IN
12-2026

Skills

  • Client relationship management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Technical manuals
  • Hazardous waste management
  • Safety compliance
  • Tools and equipment handling
  • Fluid checks
  • Dependable and responsible
  • OSHA compliance

Affiliations

  • Gardening

Accomplishments

  • Letter of appreciations
  • Leadership role in the United States Marine Corps

Certification

  • 24 Hour Handlers course in Hazardous Material management

References

References available upon request.

Timeline

Lube Technician

Take 5 Oil Change
08.2024 - Current

Hazardous Materials Specialist

United States Marine Corps
03.2019 - 03.2024

Customer Service Representative

Hitchcock's Grocery
12.2017 - 02.2019

Associate of Science - Funeral Science

Mid America College of Funeral Science

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Celia Davis