Summary
Overview
Work History
Education
Skills
Online Store Management
Timeline
Generic

Celia Deloatch

Georgetown,TX

Summary

I bring a robust background in data entry and administration complemented by extensive experience in professional management and customer service. My Proficiency in managing and organizing complex data sets ensures accuracy and efficiency in all administrative task, while my strong communication skills enable me to effectively engage with diverse teams and patients alike. I have a proven track record of optimizing workflows and enhancing customer sanctification through empathetic service and problem solving capabilities. With a keen attention to detail and a strong work ethic, I excel in fast paced environments, consistently delivering high-quality results that support both operational objectives and exceptional patient care. I have experience in Microsoft Access: data base management including data entry to be able to handle different work task. Im familiar with Communications and Collaborations Tools as follow: Slack team communication platform. I posses substantial medical experience to add to my experience utilizing electronics health record (EHR) systems, Specifically Epic and Cerner, My proficiency with these platforms has enabled me to efficiently manage patient information, streamline workflows, and enhance data accuracy within healthcare setting.

Overview

18
18
years of professional experience

Work History

Survey Representative

Contax Solutions
10.2023 - Current
  • Make outbound survey phone calls
  • Work at least 25 hours a week
  • Gather information into the computer system
  • Submit information and classify calls correctly based on individual responses

Caregiver

Accent Care
05.2022 - Current
  • Assisting with basic needs of the client such as bathing, grooming, dressing, and other personal hygiene
  • Giving companionship - doing recreation activities, sort/reading mail, incidental transportation, escort to appointments, shopping and grocery stores
  • Housekeeping in cleaning, laundry and organizing/moving items at client request
  • Monitoring client's daily medications and refills
  • Meal planning and preparation
  • Behavioral assistance to improve overall emotional well-being quality of life

Customer Service Representative

Credit Solutions LLC
01.2024 - 09.2024
  • Patient Financial Communication: Engage with patients and their families via phone, email, text, and chat to address financial inquiries related to services, billing, insurance, and payment options
  • Billing and Insurance Support: Respond to patient questions about billing statements, insurance coverage, and payment plans
  • Collaborate with billing team to resolve discrepancies and facilitate insurance claims processing
  • Financial Counseling: Assist patients in understanding their financial responsibilities, including out-of-pocket costs and available financial assistance programs
  • Implement strategies for the timely and effective collection of outstanding balances from patients
  • Work with patients to establish suitable payment plans and options, ensuring affordability and adherence to financial policies
  • Issue Resolution: Investigate and resolve patient concerns or complaints promptly and professionally
  • Escalate complex issues, errors, complaints, and disputes to appropriate departments while maintaining transparent communication with the patient
  • Data Security and Compliance: Adhere strictly to healthcare regulations, including but not limited to HIPAA, FDCPA, TCPA, and PCI to safeguard patient financial information
  • Ensure all financial transactions and interactions comply with privacy and security protocols
  • Documentation and Reporting: Maintain accurate and detailed records of conversational and financial interactions within the collection's management system, or health information system as required
  • Continuous Improvement in Financial Services: Stay informed about changes in healthcare policies, billing procedures, and industry trends
  • Contribute insights to process improvement initiatives aimed at enhancing patient financial services

Badging & Credentialing Specialist

Citizen IRS Contract
09.2022 - 12.2022
  • Followed the Federal Information Processing Standards Publication
  • Enroll, issue and activate numerous types of identification cards
  • The usage of the GSA scheduling system
  • Operate the US Access System
  • Security certification duties such as keys, pin reset, and card update
  • Perform periodic cards and card log inventory
  • Schedule card pick-ups and activations for federal/contractors
  • Handle all registrations, terminations, photos, digital signatures and issuing employees, contractors Personnel Identification Verification Credentials (PIV)
  • With explanation of privacy, and security policies

Customer Service Representative

TTEC
02.2020 - 09.2021
  • Answering/ Handling inbound calls in a timely manor
  • Assisting with
  • Responsibilities are
  • Monitor bank accounts, financial transactions, accounting paperwork and other financial documents
  • Analyze the data to identify any potential fraudulent activity

Medical Receptionist

Senior Care of Marlandwood East
09.2017 - 07.2018
  • Greets patients in the facility and over the phones
  • Assists doctors, nurses and patients
  • Schedule /reschedule and check in
  • Performs clerical and administrative tasks
  • Prepares medical files
  • Maintains and keeps patient information confidential
  • Answering and forwarding calls
  • Keeping the office clean and organizes

Optometrist Assistant

Dr. Charles Sanders OD Optometrist
10.2016 - 12.2017
  • Greet patients at the facility and over the phone
  • Schedule reschedule and confirm appointments
  • Answer Calls and checking in patients
  • Collect demographics and insurance information
  • Order office supplies and securing and filing records and charts
  • Help Dr
  • With preparation for diagnostics

Medical Administrative Assistant

Baylor Scott & White Health Pavilion
01.2015 - 12.2016
  • Answer phones, schedule, filing records and handling medical billing
  • Interviewing patients for medical history
  • Help with preparation for labs and other diagnostics
  • Handle incoming, outgoing mail and faxes
  • Ordering office supplies, organizing medical record and maintaining clean environment

Customer Service Representative

GC Services
03.2012 - 10.2015
  • Handle incoming calls and perform first call resolution
  • Maintain work queues, completing all task in a timely manner
  • Follow proper escalation procedures at customer's request
  • Take actions deemed appropriate for Customer resolution and Client retention
  • Responding to customer request to resolve problems based on Client Directions
  • Ability to work independently and exercise initiative
  • Excellent phone etiquette skills
  • Ability to work in high pressure environment
  • Demonstrated decision making and problem-solving skills
  • Ability to multi task with callers and systems
  • Ability to communicate effectively over the telephone and convey a customer-centric attitude

Daycare Provider

Celia Home Daycare
01.2007 - 11.2012
  • Overseeing the safety of children in your care.
  • Developing an effective cleaning plan to ensure all of the interactive areas are sanitary and safe.
  • Creating educational and fun activities for the children.
  • Keeping up-to-date records of children’s development, routines, and interest.
  • Developing and monitoring schedules to ensure that children have enough rest, physical activity, and playtime.
  • Preparing and serving meals.
  • When necessary, administering first-aid or CPR to children.
  • Assisting children, individually or in groups, with lesson projects and homework.
  • Maintaining excellent verbal and written communication with parents and guardians.
  • Collects, organizes, and records data related to personnel and student activities. This includes maintaining records for substitute teachers, accounts, and worker's compensation.


Education

Ultimate Medical Academy
1255 Cleveland St, Clearwater, FL 33755
01-2016

High School Diploma -

American Preparatory Institute
6200 W Central Texas Expy Killeen, TX 76549
06-2012

Skills

  • Goal oriented
  • Cross-cultural communication
  • Persuasion techniques
  • Survey design
  • Script adherence
  • Confidentiality
  • Customer service and assistance
  • Inbound and outbound calls
  • Data entry
  • Client interaction
  • Data collection
  • Meeting deadlines
  • Interviewing clients

Online Store Management

10/2024- Present

Position:  Remote 

As a Manager of Lurette.shop, an online remote e-commerce store,   I oversee all aspects of operations, including product  selection, inventory management, and customer service. I successfully  market a diverse range of  products ensuring a curated and appealing shopping experience for customers. My strong work ethic drives me to optimize business processes, enhance online visibility, and maintain high standard's in customer satisfaction. Through effective management  and strategic planning, I have fostered growth and established a loyal customer base, demonstrating my ability  to thrive in dynamic retail environment. 

Timeline

Customer Service Representative

Credit Solutions LLC
01.2024 - 09.2024

Survey Representative

Contax Solutions
10.2023 - Current

Badging & Credentialing Specialist

Citizen IRS Contract
09.2022 - 12.2022

Caregiver

Accent Care
05.2022 - Current

Customer Service Representative

TTEC
02.2020 - 09.2021

Medical Receptionist

Senior Care of Marlandwood East
09.2017 - 07.2018

Optometrist Assistant

Dr. Charles Sanders OD Optometrist
10.2016 - 12.2017

Medical Administrative Assistant

Baylor Scott & White Health Pavilion
01.2015 - 12.2016

Customer Service Representative

GC Services
03.2012 - 10.2015

Daycare Provider

Celia Home Daycare
01.2007 - 11.2012

Ultimate Medical Academy

High School Diploma -

American Preparatory Institute
Celia Deloatch