Celia Drennan
Madison
Summary
Experienced with sales techniques and customer relationship management. Utilizes effective communication and negotiation skills to support sales goals. Track record of contributing to team success and adapting to changing market conditions.
Overview
3
3
years of professional experience
Work History
Server
Blackhawk Country Club
03.2022 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Bartender
Nitty Gritty
03.2023 - 06.2024
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- August 2023 Employee of The Month.
Education
Associate of Arts - Marketing
Madison College
Madison, WI05-2026
Skills
- Social media marketing
- Content creation
- Event planning
- Social media expertise
- Social media management
- Sales techniques
Timeline
Bartender
Nitty Gritty
03.2023 - 06.2024
Server
Blackhawk Country Club
03.2022 - Current
Associate of Arts - Marketing
Madison College
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