Celia Galbreath
Summary
Dynamic Administrative Assistant / Secretary with a proven track record at the Alabama Department of Public Health, excelling in customer service, interviewing, evaluating needs, determining program eligibility, and promoting the programs and services. Skilled in optimizing scheduling and enhancing communication processes, I foster collaboration and improving operational efficiency - while ensuring compliance and confidentiality in all tasks. Proficient in Microsoft Excel & Word and dedicated to delivering exceptional support.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Alabama Department of Public Health
02.2005 - Current
- Answer multi-line phone system, route calls, deliver messages
- Deliver excellent customer service through prompt responses to client inquiries
- Interview individuals to assess their needs, perform intake for eligibility process
- Utilize federal income guidelines to evaluate the eligibility of individuals
- Promote the services of various programs & resources
- Access various computer software programs to schedule, register, or update files
- Accept and process monetary transactions
- Prepare and distribute reports, provide support to other staff
- Schedule appointments or perform follow-up
- Maintain confidentiality, adhere strictly to HIPPA Laws & data protection regulations
Pharmacy Technician
Hospital Discount Pharmacy
02.2005 - 02.2010
- Prepared and dispensed medications accurately according to prescriptions.
- Assisted in patient consultations, providing essential medication information and guidance.
- Managed prescription processing using pharmacy management software, enhancing workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Reconciled cash drawer, prepared bank deposits
- Operated company vehicle to make bank deposits and retrieve mail from post office
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Patient Care Coordinator/Appointment Scheduler
Hugh Brindley, D.M.D.
01.1999 - 01.2001
- Greeted, registered, and assisted patients with inquiries
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Communicated with insurance companies to verify coverage and obtain authorizations
- Prepared patients' charts, updated patient files
- Scheduled appointments, performed follow-up
- Accepted and processed monetary transactions
Education
Pursued A.A.S.
Wallace State Community College
Hanceville, ALSkills
- Customer Service Oriented
- Data entry, Prepare Correspondence
- Computer Software Operations
- Office Administration, Inventory Management
- Microsoft Excel & Word
- Scheduler, Coordinator of Services
- Professional & Courteous Communication
- Adhere to HIPPA Laws & Regulations
- Multi-line telephone & Multi-task Proficient
- Enjoy providing support to personnel
Timeline
Administrative Assistant
Alabama Department of Public Health
02.2005 - Current
Pharmacy Technician
Hospital Discount Pharmacy
02.2005 - 02.2010
Patient Care Coordinator/Appointment Scheduler
Hugh Brindley, D.M.D.
01.1999 - 01.2001
Pursued A.A.S.
Wallace State Community College