Celia Garcia

• Applied mechanical problem solving skills to develop creative solutions for quality products.
• Troubleshot and diagnosed semi-conductor equipment issues, quickly made plans for repairs and monitored use to rectify issues
• Confer with Process Tech's, Engineers, production personnel or others to resolve issues.
• Perform all other duties assigne
• Perform Daily, weekly and monthly Quals.
• Keep all LMS certifications up to date
• Accurate and timely completion and organization of required paperwork
• Gained extensive knowledge in data entry, analysis and reporting
• Gained strong leadership skills by managing projects from start to finish
• Demonstrated respect, friendliness and willingness to help wherever needed
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Set up machines to start production cycles and controlled machine settings. P System Diamond Scriber Model OS M-90TS, Singulator Cleaver Model LDH 30TS, Expander UH130, Camtek Eagle-i
• Kept accurate records of defective units or products.
• Inspected machine parts with measuring tools.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Inspected products and machines to maintain quality and efficiency.
• Maintained organized work area by cleaning and removing hazards.
• Made sure that products were produced on time and are of good quality.
• Monitored employee actions for adherence to safety procedures.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
• Review daily WIP & Run wafers by priority..
• Inspected finished products for quality and adherence to customer specifications.
• Kept accurate records of defective units or products.
• Inspected machine parts with measuring tools.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Inspected products and machines to maintain quality and efficiency.
• Maintained organized work area by cleaning and removing hazards.
• Made sure that products were produced on time and are of good quality.
• Monitored employee actions for adherence to safety procedures.
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
• Implemented updated operating procedures for Scriber, Singulator, Expander, Eagle 1 tools/Machine Wire Pull, Ball Shear, Die Shear, Coupon Testing
• Reviewed production schedules and streamlined processes.
• Inspected finished products for quality and adherence to customer specifications.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Assisted over 50 customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions

Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.

• Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
• Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
• Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Partnered with vendors and suppliers to effectively manage and budget and forecast.
• Followed through with client requests to resolve problems.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Tracked orders and notified customers of status or potential delays.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes. manned approximately 40-50 calls daily
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Liaised between warehouse personnel and customer to facilitate account and operational needs.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
• Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
• Organized purchase and delivery of materials needed for various contracts.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Prepared correspondence, reports for plant inspections and recommendations for action.
• Focused on both growth through account development and gaining new business in a select sales territory.
• Worked many food shows
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility