Celia Gomez
Gurnee,IL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
08.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Applied security, safety and loss prevention strategies during shifts.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
Associate of Arts - Criminology
College of Lake County
12.2025
Skills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Business Planning
- Negotiation
- Conflict Resolution Techniques
- Staff Scheduling
- Safety Awareness
Certification
- Certified Nursing Assistant, IDPH - [Current]
Languages
Spanish
Full Professional
Timeline
Shift Supervisor
Starbucks
08.2018 - Current
Associate of Arts - Criminology
College of Lake County