Celia Gonzalez
Administrative Assistant
Dallas,TX
Summary
Dynamic administrative professional with a proven track record at GEICO, excelling in documentation and recordkeeping. Recognized for enhancing office productivity through efficient filing systems and exceptional multitasking. Committed to safeguarding data privacy while delivering outstanding clerical support, contributing to improved customer service and streamlined operations.
Overview
30
30
years of professional experience
Work History
Administrative Clerk, Special Investigative Unit
GEICO
06.2000 - 01.2025
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Supported auditors by efficiently compiling requested documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Proofread and edited professional documents to fix errors.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Mail/Records Specialist
GEICO
06.1995 - 06.2000
- Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Proactively identified opportunities for process improvement within the organization''s record-keeping practices, sharing recommendations with leadership teams for consideration.
- Supported legal teams during litigation cases by ensuring timely access to relevant documents and evidence materials.
Education
GED -
Adamson High School (Dallas Ser)
Dallas, TX 05.2001 -
Skills
Filing systems
Clerical support
Documentation and recordkeeping
Database administration
Ensuring data privacy
Office supply management
Timeline
GED -
Adamson High School (Dallas Ser)
05.2001 -
Administrative Clerk, Special Investigative Unit
GEICO
06.2000 - 01.2025
Mail/Records Specialist
GEICO
06.1995 - 06.2000
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