Celia Hernandez
Buckeye,AZ
Summary
Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a positive experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Accounts Payable Customer Service
Conduent
03.2024 - Current
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Used advanced software skills to produce high-quality documents, reports and presentations.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Provided strong customer service and support to prevent invoice and expense issues.
- Managed and responded to correspondence and inquiries from customers and vendors.
Remote Venmo Purchase Support Agent
Venmo
04.2021 - 02.2024
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Delivered professional phone and email and chat support, maintaining a consistently positive tone throughout all communications.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
PayPal Customer Service
PayPal
08.2019 - 06.2021
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Education
High school diploma -
Cesar Chavez High School
Phoenix, AZ08.2014
Skills
- Customer support (5 years)
- Complaint Handling
- Live Chat Support
- Adaptability
- Effective Communication
- Customer Service Orientation
- Decision Making
- Active Listening
- Written Communication
- Positive Attitude
- Problem Solving
- Product Knowledge
- Call Management
- Data Collection
- Training and Coaching
- Remote Support
- De-Escalation Techniques
Languages
Spanish
Native or Bilingual
Timeline
Accounts Payable Customer Service
Conduent
03.2024 - Current
Remote Venmo Purchase Support Agent
Venmo
04.2021 - 02.2024
PayPal Customer Service
PayPal
08.2019 - 06.2021
High school diploma -
Cesar Chavez High School
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