Celia Holland

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Strengthened connections with local organizations, fostering partnerships for collaborative projects.
• Enhanced ministry outreach by organizing community events and volunteer opportunities.

Assisted customers with questions, concerns, payments and starting and stopping service.

• Recruited and trained new volunteers on volunteer program goals and objectives.
• Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
• Coordinated and implemented special events for volunteer service appreciation.
• Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
• Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
• Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
• Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.