Celia Landa
Walla Walla
Summary
Dynamic and compassionate Client Service Manager with a track record of enhancing customer satisfaction and streamlining operations at Helpline. Skilled in bilingual communication and time management, adept at providing exceptional care and support, including specialized dementia care. Proven ability to multitask and maintain organization in fast-paced environments, consistently achieving and surpassing company objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Service Manager
Helpline
04.2019 - 12.2023
- Partnered with local leaders to deliver services that support company objectives and consistent with corporate values.
- Maintained client files, audits, records of client interactions, client notes, and other information.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Front office Information Coordinator
Walla Walla Housing Authority
04.2018 - 04.2019
- Answered inquiries and addressed, resolved and deescalated issues.
- Negotiated tenants account to devise repayment plans and minimize collections receivables.
- Maintained high volume of calls to meet demands of busy group.
Front Desk Agent/Night Auditor
Courtyard By Marriott
05.2017 - 12.2018
- Completed diverse tasks on daily basis to serve customer needs. housekeeping, managing returns/exchanges, complaint resolution, special requests, and translating for housekeeping on a regular basis. etc
- Balanced accounts and conducted nightly audits to keep bookkeeping current and accurate.
Caregiver (CNA)
Wheatland Village
04.2011 - 06.2017
- Assisted patients with bathing, dressing, hygiene and grooming.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate of Science -
Walla Walla Community College
Walla Walla, WA06-2024
Associate of Arts - Human And Social Services
Walla Walla Community College
Walla Walla, WA2019
High School Diploma -
McLaughlin High School
Milton-Freewater, OR2010
Skills
- Bilingual- Spanish and English
- Customer-service oriented
- Time/Schedule management;
- Multitasking and organization/
- Dementia care
- Alzheimer's care
- Medication management
- Special needs care
Certification
- CPR/First Aid
- Domestic Violence & Sexual Assault Training
- NAMI-National Alliance on Mental Health
Affiliations
- Board Member - Walla Walla Homeless Alliance 2019 to 2021
Timeline
Client Service Manager
Helpline
04.2019 - 12.2023
Front office Information Coordinator
Walla Walla Housing Authority
04.2018 - 04.2019
Front Desk Agent/Night Auditor
Courtyard By Marriott
05.2017 - 12.2018
Caregiver (CNA)
Wheatland Village
04.2011 - 06.2017
- CPR/First Aid
- Domestic Violence & Sexual Assault Training
- NAMI-National Alliance on Mental Health
Associate of Science -
Walla Walla Community College
Associate of Arts - Human And Social Services
Walla Walla Community College
High School Diploma -
McLaughlin High School
Similar Profiles
IBRAHIM FOFANAIBRAHIM FOFANA
Technicien Support de Proximité at HelplineTechnicien Support de Proximité at Helpline
Q NegreteQ Negrete
Peer Counselor at Sexual Assault And Rape Anonymous HelplinePeer Counselor at Sexual Assault And Rape Anonymous Helpline
Gurlal JaniGurlal Jani
Remote Bookkeeper at English Helpline, Elite Pathway, Blossom Immigration, and Study AbroadRemote Bookkeeper at English Helpline, Elite Pathway, Blossom Immigration, and Study Abroad