Celia Lundy

• Assisted in training new staff on operational procedures and customer service standards.
• Implemented process improvements to enhance kitchen efficiency and food quality.
• Supported management in budgeting and forecasting for monthly operational costs.
• Facilitated communication between management and staff to address concerns and suggestions.
• Ensured compliance with food safety regulations and company policies.
• Resolved customer complaints effectively, promoting satisfaction and loyalty.
• Collaborated with team members to execute promotional campaigns and events.
• Maintained inventory levels, placing orders to avoid shortages and overstock.
• Conducted regular inspections to maintain cleanliness and organization in dining areas.
• Monitored sales reports to identify trends and adjust strategies accordingly.
• Encouraged teamwork and collaboration among staff to improve service delivery.
• Provided operational support during busy shifts, ensuring smooth service flow.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Cleaned rooms

Made beds

Put towels in rooms