CELIA MAGANA
Grand Prairie
Summary
Compassionate and client-focused professional with over eight years of experience in customer service, administrative support, and high-volume environments, bringing strong organizational and communication skills to case management settings. Skilled in coordinating services, managing detailed documentation, maintaining accurate records, and supporting individuals with diverse needs. Experienced in de-escalation, problem-solving, and building trusting relationships with clients, families, and interdisciplinary teams. Proven leadership abilities in training and supporting staff while maintaining compliance, confidentiality, and professionalism. Committed to empowering clients, advocating for resources, and promoting positive outcomes through organized, client-centered support.
Overview
14
14
years of professional experience
Work History
Retail Stocking Associate
Burlington
02.2026 - Current
- Process, ticket, store, move, and display merchandise efficiently.
- Stock, organize, and present new merchandise on the sales floor.
- Maintain clean and organized displays to enhance customer shopping experience.
- Provide excellent customer service in a high-volume retail environment.
Clerk III
Health and Human Services
03.2016 - 10.2016
- Managed comprehensive data entry and verification processes for client information within multiple database systems.
- Oversaw organization and confidentiality of personnel and client files, adhering to privacy regulations.
- Managed issuance, replacement, and PIN setup of Lone Star Cards.
- Handled incoming calls to ensure customer support.
Cashier / Retail Stocking Associate
Ross
03.2015 - 05.2016
- Provided excellent customer service in a high-volume retail environment.
- Processed transactions to ensure accuracy and efficiency in financial operations.
- Maintained precise cash handling procedures and balanced registers to support operational efficiency.
- Managed inventory placement and organization of new merchandise on sales floor for optimal visibility.
Store Manager
Hair Pop
09.2013 - 10.2014
- Managed store opening and closing procedures.
- Managed opening and closing procedures for cash registers to ensure accurate financial transactions.
- Oversaw hiring, training, and scheduling of staff to ensure operational efficiency.
- Tracked sales metrics and defined performance targets to enhance team productivity.
- Managed resolution of customer complaints to enhance satisfaction and loyalty.
Cashier
Albertsons
05.2012 - 09.2013
- Delivered excellent customer service
- Facilitated customer transactions by efficiently operating cash register to ensure smooth checkout experiences.
- Managed cash transactions and upheld accuracy in cash management to support financial operations.
- Memorized PLU codes.
- Ensured a tidy and efficient checkout environment to facilitate smooth transactions.
- Managed the bagging process for purchases, ensuring accuracy and speed during transactions.
Education
High School Diploma -
Mesquite High School
Skills
- Bilingual in Spanish and English
- Customer Service Excellence
- Quick Learner
- Conflict Resolution
- Data Entry & Database Management
- Organization & Time Management
- Cash Handling & Cash Management
- Retail Operations
- Inventory & Merchandise Management
- Team Leadership & Training
Languages
English
Spanish
Timeline
Retail Stocking Associate
Burlington
02.2026 - Current
Clerk III
Health and Human Services
03.2016 - 10.2016
Cashier / Retail Stocking Associate
Ross
03.2015 - 05.2016
Store Manager
Hair Pop
09.2013 - 10.2014
Cashier
Albertsons
05.2012 - 09.2013
High School Diploma -
Mesquite High School