Summary
Overview
Work History
Education
Skills
Timeline
Server

Celia Hanners

Honolulu

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Chili's Bar and Grill. Proven ability to enhance guest satisfaction through personalized interactions and effective complaint resolution. Adept at cash handling and menu memorization, fostering loyalty and repeat business while collaborating seamlessly with team members during peak hours.

Overview

5
5
years of professional experience

Work History

Server

Chilis's Bar and Grill
03.2025 - 09.2025
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Hurley Huddle
09.2023 - 01.2025
  • Provided exceptional customer service through attentive and personalized interactions.
  • Assisted in training new staff on menu items and operational procedures.
  • Coordinated with kitchen staff to ensure timely and accurate order delivery.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
  • Developed strong relationships with regular customers, fostering loyalty and return visits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Server/Cashier Assistant

Sala Sno
04.2020 - 09.2024
  • Handled cash register operations, processing payments efficiently and accurately.
  • Adapted to changing priorities during busy shifts, demonstrating flexibility in task management.
  • Learned menu details thoroughly to effectively communicate offerings to guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Associate of Science - Arts

Mississippi Gulf Coast Community College
Gautier, MS
04-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Menu memorization
  • Food running
  • Team collaboration
  • Table bussing

Timeline

Server

Chilis's Bar and Grill
03.2025 - 09.2025

Server

Hurley Huddle
09.2023 - 01.2025

Server/Cashier Assistant

Sala Sno
04.2020 - 09.2024

Associate of Science - Arts

Mississippi Gulf Coast Community College

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Celia Hanners