CELIA MARTINEZ

• Cared for a group of 10 children with musical and artistic activities
• Maintain day care center, rooms and play areas in a clean, orderly, and safe condition; set up rooms and areas for various activities such as lunch, snack, naps, games

• Researched student accounts with outstanding balances, document collection attempts and process accordingly
• Research inquiries regarding disputed or questioned transactions regarding student accounts
• Review and report monthly delinquent family/student accounts
• Managed and closely supervised student accounts
• Provided financial counseling for parents and students regarding payment options and payment plans with authority to negotiate special arrangements
• Check and balance payment plans with student account transaction histories for pending graduates, re-entry, in-school student refund processing
• Provided students with financial assistance programs and created tuition payment plans
• Assisted students in billing, collections, payment plans and payment options.
• Calendar Management
• Responsible on planning and coordinating events
• Responsible for travel arrangements
• Provided administrative support to Principal, Business Manager, and President of the Academy
• Ran monthly reports on accounts

• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Liaised between clients and vendors and maintained effective lines of communication.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed filing system, entered data and completed other clerical tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted coworkers and staff members with special tasks on daily basis.
• Volunteered to help with special projects of varying degrees of complexity.

• Issue and distribute Invoices
• Collaborate with other departments to ensure billing accuracy
• Prepare analytical reports
• Support monthly and quarterly audits and month ends
• Resolve any issues or mistakes
• Conduct daily review of transactions for ready mix/aggregate/cement divisions is preparation for invoice
• Execute the SAP invoice run and process all invoices for mail or e-mail distribution
• Balancing, troubleshooting and correcting invoicing issues
• Communicate issues or concerns with sales support
• Compile and report on daily, weekly, and monthly KPI’s

Provided excellent service to the customers
Followed and executed the present Customer
Service procedures
Maximized time available to customers through great efficiency
Resolved customer inquiries and complaints in a professional manner
Provided timely responses to customer phone or e-mail communication and
written correspondence
Provided feedback regarding the customer's opinions back to the rest of the
organization
Collected and tracked relevant customer data

Support Mexico credit & chat/emailing operations

Work closely with sales operations and revenue teams to ensure effective collections process and timely escalations

Helped retain customers in positive fashion and manner

• Maintained employee data and kept updated accounts of all employment records
• Assisted in recruiting and training of all new employees
• Administered payroll information, compensation materials, and benefits programs
• Supported daily operations of busy Human Resources department
• Mentored employees through personal and professional issues
• Assessed training needs and coordinated learning and development initiatives
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
• Managed onboarding processes and programs for successful integration new, transferred, or promoted employees
• Created and posted job ads, scheduled interviews, and managed pre-employment screenings and background checks

• Processed purchase order requisitions, Emailed and faxed purchase orders as requested
• Research and source supplier, build supplier relationship, receive product/service
• Responsible in managing vendor list
• Researching on products and staying on a budget
• Responsible for processing outgoing mail, stamping all mail for all office departments
• Signed for, and distribute any package deliveries brought to main office
• Assisted with processing of National School Lunch Program application processing, direct certification file uploading
• Responsible in processing waiver fee application
• Submitted monthly reports on inventory, and expense
• Responsible for working with all District personnel to provide a harmonious operation of the school district
• Provided administrative support to Superintendent and Business
• Manager
• Answered and transferred all incoming calls in the district
• Help and assisted with the Human Resource Department
• Calendar Management
• Responsible on planning and coordinating events
• Responsible for travel arrangements
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Developed and maintained successful relationships with vendors, suppliers and contractors.

• Serve over 10,000 unduplicated active patients
• Manage the “Patient Assistance Program” to facilitate medication ordering through several pharmaceutical companies
• Return patient phone calls to ensure that medications are prepared for patient pick-up
• Part of a six staff member team that enter, fill, and dispense over 60,000 prescriptions annually
• Assist with monthly inventory and supply orders to ensure adequate medication stock
• Maintain filing system with complete records of medications ordered and dispensed
• Filled over 300 prescriptions per day
• Submitted monthly reports on inventory, and expense
• Responsible for purchasing medication through different pharmaceutical companies

• Provided top-level customer service in a competitive retail environment
• Responsible for managing various transitions at the cash register