Celia Mejia
Hesperia,CA
Summary
Human Resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce. Committed to fostering a diverse and inclusive workplace culture.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Human Resources Generalist
MarksmanTitan Security Group
09.2023 - 05.2025
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed and implemented employee on-boarding programs to enhance retention rates.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for organization.
- Processed employee claims involving performance issues and harassment.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Promoted diversity and inclusion within workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
- Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
Branch Manager/HR Consultant
CSS Inc.
01.2020 - 08.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Office Manager/ HR Consultant
PS Inc.
05.2010 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in recruitment process, conducting interviews and on-boarding new employees to promote seamless integration into team dynamics.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
Regional Safety Manager
Select Staffing Inc.
06.2000 - 01.2010
- Maintained open communication channels between management and staff, addressing concerns promptly to maintain a culture of trust around safety matters.
- Evaluated the effectiveness of existing safety programs, making recommendations for improvements as needed.
- Reviewed contractor safety programs to ensure alignment with company expectations before granting access to job sites or facilities.
- Reduced workplace accidents through conducting thorough hazard assessments and implementing proactive measures.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on industry standards and updating company policies accordingly.
- Managed a team of safety professionals, fostering an environment of collaboration and continuous improvement in safety performance.
- Organized annual audits to gauge the effectiveness of implemented procedures, refining strategies based on findings when necessary.
- Developed emergency response plans, ensuring timely action during critical incidents.
- Improved overall regional safety by implementing new training programs and protocols.
- Provided ongoing support for employees in maintaining safe working environments through coaching sessions and resources.
- Collaborated with other departments to establish a comprehensive safety management system for consistent practices.
- Streamlined reporting processes for increased efficiency in documenting incidents and near misses.
- Enhanced employee safety awareness by organizing regular safety meetings and workshops.
- Conducted regular site inspections to identify potential risks and address them proactively.
- Led incident investigations and root cause analyses to prevent future occurrences of similar events.
- Developed and implemented safety programs.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Addressed compliance issues by developing and implementing corrective action plans.
- Developed compliance training initiatives and materials, educating staff on regulations.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Devised and maintained compliance recordkeeping processes to support initiatives.
- Investigated potential compliance violations and reported findings to senior management.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Established and monitored compliance procedures to provide consistent implementation across departments.
- Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Kept up to date on compliance trends and rulings using meticulous research and study.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Collaborated with contract team to review client contracts and facilitate personnel compliance training.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Ensure compliance with California Cal-OSHA regulations by implementing and enforcing workplace safety standards, conducting regular safety training, maintaining proper documentation, and addressing any potential hazards to protect employee health and safety. This includes staying up-to-date with Cal-OSHA requirements and ensuring the company adheres to them in all aspects of operations.
Education
High School Diploma -
La Puente High School
La Puente, CA06.1996
Skills
- HR policies implementation
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Labor law compliance (Federal & State)
- Benefits and compensation management
- Payroll administration
- Talent acquisition
- Policy enforcement
- Diversity and inclusion
- Problem-solving
- Human resource management software HRMS
- Employee onboarding
- HRIS systems
Certification
- FMLA Compliance
- Sexual Harassment Training
- Harassment Retaliation Plan
- Handling Conflict and Communication
- Final Pay Check Requirements
- Job Posting & Company Liabilities
- 30 Hours CAL-OSHA Compliance
- SHRM-SCP - In Progress
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Generalist
MarksmanTitan Security Group
09.2023 - 05.2025
Branch Manager/HR Consultant
CSS Inc.
01.2020 - 08.2023
Office Manager/ HR Consultant
PS Inc.
05.2010 - 12.2019
Regional Safety Manager
Select Staffing Inc.
06.2000 - 01.2010
High School Diploma -
La Puente High School