Celia Merrell
Houston,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Motor Coach Operator
Echo-AFC Transportation
Houston, TX
03.2024 - Current
- Conducted pre-trip inspections for vehicle defects such as brakes, tires, lights.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Greeted passengers upon entering the bus and welcomed them aboard.
- Ensured that proper safety and security measures were taken at all times while operating vehicles.
Motor Coach Operator
Corporate Services International
Houston, TX
01.2018 - 02.2019
- Provided safe and efficient transportation of passengers to their intended destination.
- Ensured that proper safety and security measures were taken at all times while operating vehicles.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Drove specified routes in compliance with traffic regulations and time schedules.
Motor Coach Operator
Vonlane
Houston, TX
06.2018 - 01.2019
- Inspected coaches prior to each trip to ensure they met safety standards.
- Adhered to traffic laws and regulations while driving motor coaches on highways, city streets, and rural roads.
- Greeted passengers upon entering the bus and welcomed them aboard.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Assisted passengers with loading luggage onto coaches in a timely manner.
Public Safety Dispatcher
DFW International Airport
Dallas, TX
10.2015 - 04.2016
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Provided support for law enforcement agencies by entering criminal history data into the National Crime Information Center database.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on line until help arrived at scene.
- Used radio, telephone and computer system to update first responders with new information.
Lead 911 Telecommunication Operator
Lancaster Police Department
Lancaster, TX
04.2010 - 10.2015
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Monitored radio communications between field units and dispatchers.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Conducted warrant inquiries and entered wanted persons into law enforcement databases.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Notified proper authorities in response to hazardous material spills or other environmental emergencies.
- Assisted with training new employees on department policies and procedures related to emergency communications operations.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
Communications Operator/Dispatcher
Dallas Police Department
Dallas, TX
01.2008 - 04.2010
- Monitored radio frequencies of public safety agencies to ensure proper communication between dispatchers and field units.
- Ran background checks on individuals as required by law enforcement officials.
- Utilized mapping programs to locate addresses for responders in the field.
- Attended training sessions on new technologies used by the communications center.
Education
High School Diploma -
Jefferson Davis High School
Houston, TX05-1980
Some College (No Degree) - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Map Reading
- Passenger Safety
- Safety practices
- Elderly and Disabled Assistance
- Pre-Trip Inspections
- Safety-focused
- Class B CDL
Timeline
Motor Coach Operator
Echo-AFC Transportation
03.2024 - Current
Motor Coach Operator
Vonlane
06.2018 - 01.2019
Motor Coach Operator
Corporate Services International
01.2018 - 02.2019
Public Safety Dispatcher
DFW International Airport
10.2015 - 04.2016
Lead 911 Telecommunication Operator
Lancaster Police Department
04.2010 - 10.2015
Communications Operator/Dispatcher
Dallas Police Department
01.2008 - 04.2010
High School Diploma -
Jefferson Davis High School
Some College (No Degree) - Business Management
Colorado Technical University
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