Celia Montepeque
Princeton,TX
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members. Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony. Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Crew Member
Chipottle
McKinney, TX
06.2021 - 12.2021
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized and restocked supplies to support operations and team productivity.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Scrubbed and polished counters to remove debris and food.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Interacted pleasantly with guests to deliver quality customer service.
- Restocked kitchen supplies including food products and utensils.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
General Manager
Williams Chicken
McKinney, TX
03.2019 - 06.2021
- Recruited, interviewed and hired qualified staff for open positions.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Guided management and supervisory staff to promote smooth operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Designed sales and service strategies to improve revenue and retention.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted regular meetings with senior management team to review progress against established objectives.
Lead Custodian
PISD
Princeton, TX
06.2017 - 03.2019
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Steam-cleaned or shampooed carpets.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Waxed, treated and polished flooring and high-traffic surfaces to support longevity.
- Checked and stocked inventory throughout facility to meet expected demands.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Created reports outlining job performance metrics for each member of the custodial team.
- Resolved conflicts between employees in a professional manner; addressed customer complaints quickly and efficiently.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Conducted regular audits of restrooms and common areas to ensure they are properly stocked with supplies at all times.
- Monitored building security and safety by locking doors or avoiding hazards.
- Stripped, sealed and polished floors.
- Supervised a team of custodians to ensure tasks were completed according to safety regulations and quality standards.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Inspected work areas regularly to identify potential hazards or maintenance needs.
- Provided support in special projects such as carpet cleaning, floor refinishing, furniture moving, window washing.
- Conducted regular inspections of facilities to ensure cleanliness standards were met.
- Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
Education
Certificate of Technical Studies - Nursing
NOCROP
Anaheim, CA01-2021
Some College (No Degree) - Business Administration
Fullerton College
Fullerton, CASkills
- Willingness to learn
- Reliability and punctuality
- Hospitality service expertise
- Health code compliance
- Point of sale operation
- Plate presentation
- Workplace efficiency
- Menu memorization
- Food running
Timeline
Crew Member
Chipottle
06.2021 - 12.2021
General Manager
Williams Chicken
03.2019 - 06.2021
Lead Custodian
PISD
06.2017 - 03.2019
Certificate of Technical Studies - Nursing
NOCROP
Some College (No Degree) - Business Administration
Fullerton College
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