Celia Ozuna
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to leverage the candidate's strong interpersonal skills, excellent attention to detail and problem-solving skills to transition into a full-time Case Worker position at The Salvation Army.
Overview
7
7
years of professional experience
Work History
SIU Investigator
Citibank
04.2022 - Current
- Produced comprehensive investigative reports and effective presentation of findings.
- Determined case direction based on reviews of wide-ranging information.
- Collected, analyzed and interpreted information, documentation, and red flag transactional trends associated with investigations.
- Conducted alert analysis on transactional data to make determination of irregular activity through understanding of industry norms, historical customer activity and regulatory definitions of suspicious activity
- Responsible for general investigation to analyze complex banking transactions and identify activity that is contrary to the stated purpose of an entity or unusual for an individual
Loss Drafts Check Processor
SWBC
07.2020 - 04.2022
- Daily check in-processing (entering check information into SharePoint).
- Researching and completing emails received with request for information pertaining to processed checks.
- Daily creation and editing of excel check disposition log.
- Handling, counting and routing client incoming and outgoing mail to correct borrowers.
- Conducting quality control throughout workday.
- Met established check processing productivity standards.
- Counted, verified and handled client check deposits.
Accounts Payable Representative/Drug Testing Technician
Fastest Labs
03.2019 - 07.2020
- Daily customer service interactions.
- Met monthly sales production and client agreement goals.
- Frequent communication with high profile corporations
- Mediating erroneous charges to company.
- Management and organization of offsite drug testing.
- Working in lab-based environment.
- Packaging and shipping specimen to offsite locations.
- Recording and reporting all drug screen results to the employer/client
- Operated laboratory equipment and instruments correctly to conduct tests.
- Read and interpreted documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Set up, maintained and verified sterility of lab equipment and tools.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Evaluated financial records to detect errors and discrepancies.
- Reconciled bank accounts to verify accuracy of cash records.
Customer Service Representative
Goodwill Industries, Total Force Service Center
06.2018 - 03.2019
- Data entry
- Research and review of customer issues/concerns
- Communicated effectively with members
- Multitasked between 5 to 7 online screens (system programs and online resources)
- Extracted information from members with probing questions
- Notified members of pertinent information regarding call via email correspondence.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Information Desk Administrator
Precision Task Group, Brooke Army Medical Center, BAMC
03.2017 - 06.2018
- Over the phone and in person customer service
- Handling and announcement of hospital codes (code blue, code stemi, code stroke, etc.) and the appropriate steps involved
- Routing of urgent calls
- Diligent listening and problem-solving
- Logging and recording data
- Working in high intensity/stress environments
- Clerical work duties
- Working in a medical environment
- Working with office equipment such as photocopier, facsimile machine, multi-line phone, voice systems, and pager systems, mailing machines, etc.
- Collected and distributed urgent messages to doctors and other hospital staff
Education
No Degree - Liberal Arts And General Studies
Northwest Vista College
San Antonio, TXHigh School Diploma -
William J. Brennan High School
San Antonio, TX06.2014
Skills
- Microsoft Office Excel Experience
- SharePoint Experience
- Multitasking skills
- De-escalation skills
- Time management skills
- Team working skills
- Information Processing
- Quality Control
- Interpersonal Skills
- Problem Solving
- Attention to Detail
Timeline
SIU Investigator
Citibank
04.2022 - Current
Loss Drafts Check Processor
SWBC
07.2020 - 04.2022
Accounts Payable Representative/Drug Testing Technician
Fastest Labs
03.2019 - 07.2020
Customer Service Representative
Goodwill Industries, Total Force Service Center
06.2018 - 03.2019
Information Desk Administrator
Precision Task Group, Brooke Army Medical Center, BAMC
03.2017 - 06.2018
No Degree - Liberal Arts And General Studies
Northwest Vista College
High School Diploma -
William J. Brennan High School