Celia Quintero
Prattville,AL
Summary
Proven leader and adept communicator, I significantly enhanced team efficiency and safety protocols at YMCA Child Development Center. Expert in incident reporting and customer service, I excel in high-stress environments, ensuring swift, decisive action to maintain optimal operational standards. My approach combines rigorous rule enforcement with compassionate mentorship, driving both guest satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Lifeguard Manager
YMCA Child Development Center
Prattville, AL
04.2022 - 08.2024
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Taught team pool and deck safety rules and procedures.
- Recognized swimmers in need of assistance and acted quickly.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Compiled incident reports detailing any accidents or injuries occurring within the facility in accordance with legal requirements.
- Tested lifeguards' skillsets using scenario simulations.
- Created monthly reports summarizing pool activity data, attendance records and other relevant information for management review.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Managed the daily operations of a lifeguard team, including scheduling shifts, assigning duties and monitoring performance.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
Head Hostess
El Patron Restaurant
Prattville, AL
05.2021 - 03.2022
- Managed financial transactions including payments, refunds, discounts.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phones promptly to record and confirm reservations.
- Directed patrons to lounges and waiting areas.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
High School Diploma -
Prattville High School
Prattville, AL05-2024
Skills
- Incident reporting
- Rule enforcement
- CPR certification
- Crowd control
- Equipment maintenance
- Customer service
- Physical fitness
- Team management
- Reliability
- Adaptability
- First aid administration
- AED operation
- Scheduling coordination
- Coaching and mentoring
Languages
Spanish
Native/ Bilingual
French
Limited
Timeline
Lifeguard Manager
YMCA Child Development Center
04.2022 - 08.2024
Head Hostess
El Patron Restaurant
05.2021 - 03.2022
High School Diploma -
Prattville High School
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