Bryce Krafft
Dallas,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Townepark
03.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Attend Monthly forecasting meetings
- Developed strong working relationships with staff, fostering positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Account Manager
Townepark
08.2022 - 09.2022
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Created and maintained weekly schedules for associates
- Organized all-staff meeting to improve operational standards/practices
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
Account Manager
Townepark
05.2022 - 06.2022
- Managed diverse portfolio of schedules, ensuring timely communication and effective problem resolution.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved overall team productivity by implementing best practices in organization and time management.
Account Manager
Townepark
06.2021 - 03.2022
- Mentored associates, teaching and coaching aggressive hospitality
- Attended stand meetings and communicated daily/weekly goals to team
- Developed strong communication skills through operational experience
- Created development/performance improvement plans for team
- Developed and implemented strategies to increase client retention.
- Improved overall team productivity by implementing best practices in organization and time management.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Associate Manager
Townepark
08.2019 - 02.2021
- Streamlined processes for increased efficiency and cost savings within department.
- Mentored junior team members, contributing to their professional growth and skill development.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Event Caterer
Ifratelli
05.2015 - 01.2018
- Enhanced client satisfaction by providing exceptional catering services for various events.
- Provided exceptional customer service by proactively addressing any concerns or special requests from clients during events.
- Mentored junior catering staff members, fostering professional growth within team while still maintaining high performance levels.
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
Education
B.A Major in Sociology, Minor in Business Administration - Business Administration And Management
Texas State University
San Marcos, TX01.2022
Business - Business Administration And Management
North Lake Community College
Irving, TX01.2017
Skills
- Operations Management
- Orientation and training
- Problem-solving abilities
- Work Planning and Prioritization
- Multitasking Abilities
- Excellent Communication
- Schedule Management
- Customer Relationship Management
Community Service
- HANTX, 07/01/21, Present, Attendee, Attended several HANTX events as a representative from Townepark
- Ronald McDonald House of Dallas - Dallas, Tx, 06/01/08, Present, Food Server/Supplier, Donated a home cooked dishes Set up and served these meals to families whose children are receiving essential medical care
Timeline
Account Manager
Townepark
08.2022 - 09.2022
Account Manager
Townepark
05.2022 - 06.2022
Assistant Manager
Townepark
03.2022 - Current
Account Manager
Townepark
06.2021 - 03.2022
Associate Manager
Townepark
08.2019 - 02.2021
Event Caterer
Ifratelli
05.2015 - 01.2018
B.A Major in Sociology, Minor in Business Administration - Business Administration And Management
Texas State University
Business - Business Administration And Management
North Lake Community College
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