Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celia romero

Clewiston,Florida

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in inventory/sales, management tasks, and following protocol. Goes above and beyond to serve guests and promote loyalty.

Overview

4
4
years of professional experience

Work History

Crew Member

Dunkin' Donuts
Clewiston, FL
03.2024 - Current
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Informed customers about daily specials in an engaging manner.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Completed opening tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained an organized work area to ensure efficient operations.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Store Associate

Walmart
Tifton , GA
07.2023 - 10.2024
  • Assisted customers with product selection, pricing and availability.
  • Adhered to safety regulations when handling hazardous materials.
  • Organized store displays to ensure maximum visibility of products.
  • Demonstrated excellent customer service skills at all times.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted customers with product selection based on their needs and preferences.
  • Processed returns and exchanges according to company policy.
  • Answered incoming calls regarding product inquiries or orders.
  • Performed daily opening and closing procedures for store operation.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Provided cash register operations and handled customer payments.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh in fast lanes/register lanes.

Medical Receptionist

Ideal Family Practice
West Palm, FL
11.2023 - 02.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Performed data entry tasks related to billing and collections procedures.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Answered incoming calls, responding to inquiries from patients and other medical offices./directed calls appropriately.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Processed referrals for specialist care when requested by physicians or patients.

Crew Member/shift Leader/Store Manager

Dunkin' Donuts
Clewiston, FL
03.2021 - 06.2023
  • Assisted management team with inventory counts of food products and beverage supplies as shift leader.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Adhered to health department regulations regarding food handling procedures.
  • Maintained an organized work area to ensure efficient operations.
  • Stocked shelves and cases with new or transferred items.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated POS system with new products and promotional offers.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Education

High School Diploma -

Clewiston High School
Clewiston, FL
05-2020

Skills

  • Customer Engagement
  • Inventory Restocking
  • Food Preparation

  • Health Code Compliance
  • Equipment Maintenance
  • Creativity and Innovation
  • Team Contributions
  • Integrity and Honesty
  • Safety awareness
  • Clear Communication
  • Product Promotion
  • Supplies Monitoring and Restocking
  • Workplace Efficiency
  • Inventory Counts
  • Time Management
  • Telephone Etiquette
  • Complex Problem-Solving
  • Initiative and Self-Motivation
  • Company standards

Timeline

Crew Member

Dunkin' Donuts
03.2024 - Current

Medical Receptionist

Ideal Family Practice
11.2023 - 02.2024

Store Associate

Walmart
07.2023 - 10.2024

Crew Member/shift Leader/Store Manager

Dunkin' Donuts
03.2021 - 06.2023

High School Diploma -

Clewiston High School

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Celia romero