Celia Ruiz
Brownsville
Summary
At CVS Pharmacy, Retail, I excelled as a Pharmacy Technician, mastering patient confidentiality and leading in high-volume environments. My expertise in Medicare and Medicaid processes, combined with a knack for problem-solving, significantly enhanced pharmacy operations. I adeptly managed medication inventory, ensuring streamlined processes and fostering team collaboration. My role was pivotal in improving customer service and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy, Retail
05.2012 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Bachelor of Arts - Pharmacy (Pre-Pharmacy)
University of Texas At Rio Grande Valleye
Brownsville, TX05-2031
Skills
- Patient Confidentiality
- Medicare and Medicaid Processes
- Team Collaboration
- Problem-Solving Skills
- Answering Customer Questions
- Critical Thinking
- Judgment and Decision-Making
- Staff Leadership
- High-Volume Environments
- Assisting Pharmacists
Languages
Spanish
Native or Bilingual
Certification
- CPhT - Certified Pharmacy Technician May 2012-currently
- PTCB-National Pharmacy Technician Certification May 2012- currently
Timeline
Pharmacy Technician
CVS Pharmacy, Retail
05.2012 - Current
- CPhT - Certified Pharmacy Technician May 2012-currently
- PTCB-National Pharmacy Technician Certification May 2012- currently
Bachelor of Arts - Pharmacy (Pre-Pharmacy)
University of Texas At Rio Grande Valleye
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